Summary
Overview
Work History
Education
Skills
Timeline
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Owen Drake

Canisteo,NY

Summary

Driven by a results-focused approach, leveraging countless skills to strengthen my role at The Buffalo Bills experience to enhance guest satisfaction and resolve complaints efficiently. My experience spans from improving milking productivity at Century Farms to orchestrating successful community events, demonstrating a blend of guest relations expertise and technical proficiency.

Overview

6
6
years of professional experience

Work History

Bills Guest Services

The Buffalo Bills
09.2024 - Current
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Reviewed upcoming events and planned for expected challenges.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.

Dairy Farm Laborer

Century Farms
11.2022 - Current
  • Facilitated the productivity of the milking process to make sure our consumers are getting the highest quality of milk.
  • Use 70-80 cows for the milking process
  • Managing crops for various seasons.
  • Maintained calve health due to nurturing and providing.
  • Keeping the work environment clean and usable.

5k Helper

Woodhull Community Church
09.2018 - 09.2024
  • Mapped out the route for runners and walkers.
  • Taking donations from runners and walkers.
  • Providing countless awards at the end of the race.
  • Tracking times of the participants.
  • Cleaning up the results of the race.

Education

BBA - Sport Managment

Alfred State College
Alfred, NY
06.2028

High School Diploma -

Jasper-Troupsburg
Jasper, NY
06.2024

No Degree - Digital Media

BOCES
Hornell, NY
06.2024

Skills

  • Conflict Management
  • Guest Relations
  • Public Speaking
  • Adobe Premiere/Photoshop Certified

Timeline

Bills Guest Services

The Buffalo Bills
09.2024 - Current

Dairy Farm Laborer

Century Farms
11.2022 - Current

5k Helper

Woodhull Community Church
09.2018 - 09.2024

BBA - Sport Managment

Alfred State College

High School Diploma -

Jasper-Troupsburg

No Degree - Digital Media

BOCES
Owen Drake