Owen Eckert
Saint Charles,MO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Floor Manager
Napleton Off-Lease
09.2022 - 04.2024
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Mentored team members to enhance professional development and accountability in work place.
Sales Advocate
Target
08.2021 - 08.2022
- Maintained extensive knowledge of products and services to better assist customers in their purchasing decisions.
- Handled customer inquiries promptly, resolving any issues or concerns to maintain positive brand reputation.
- Trained and mentored new sales representatives.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Landscaper
Landscape Care Co
03.2019 - 08.2021
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Operated landscaping equipment with focus on safety and machine longevity.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Cultivated and replanted trees and plants to maintain landscaping areas.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
- Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
- Educated clients on proper care and maintenance of landscaping projects.
Education
High School Diploma -
Francis Howell High School
Saint Charles, MO05.2022
Skills
- Employee Management
- Customer Relations
- Policy Enforcement
- Decision-Making
- Team Leadership
- Goal Setting
- Problem Resolution
- Performance Improvements
- Team training and development
- Sales Development
- Product presentation
Timeline
Floor Manager
Napleton Off-Lease
09.2022 - 04.2024
Sales Advocate
Target
08.2021 - 08.2022
Landscaper
Landscape Care Co
03.2019 - 08.2021
High School Diploma -
Francis Howell High School