Owen Hullinger
Lehi,UT
Summary
Dynamic Assistant Manager with a proven track record at Karl Malone Toyota, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and decision-making. Skilled in workload management, consistently achieving sales targets while fostering a collaborative work environment. Strong diagnostic abilities complemented by a commitment to safety and quality.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Karl Malone Toyota
09.2023 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Service Advisor
Sun Auto Group
04.2021 - 04.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Technician/Service Advisor
Burt Brothers
01.2017 - 01.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
High School Diploma -
Lehi High School
Lehi, UT01-2016
Skills
- Customer service
- Team leadership
- Decision-making
- Task delegation
- Workload management
- Conflict resolution
Timeline
Assistant Manager
Karl Malone Toyota
09.2023 - 03.2025
Service Advisor
Sun Auto Group
04.2021 - 04.2023
Technician/Service Advisor
Burt Brothers
01.2017 - 01.2021
High School Diploma -
Lehi High School
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