Jennifer Owen
Belle Chasse,LA
Summary
Compassionate medical receptionist with extensive experience in front desk operations and telephone etiquette. Skilled in coordinating patient interactions and managing high call volumes, delivering exceptional service while maintaining confidentiality and compliance with HIPAA regulations.
Overview
28
28
years of professional experience
Work History
Medical Receptionist
Westcare Medical Center
Marrero, LA
06.2018 - 03.2026
- Developed standardized communication protocols for interacting with patients and healthcare providers.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Medical Receptionist
ENT of New Orleans
Marrero, LA
02.2017 - 04.2017
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Assisted with electronic medical records management, maintaining data integrity and confidentiality.
- Trained new reception staff on office procedures and software usage to enhance team efficiency.
- Oversaw daily office operations, streamlining workflows to enhance productivity and service quality.
- Oversaw inventory management of office supplies, ensuring availability and cost-effectiveness.
Medical Office Receptionist
Gretna Medical Center
Gretna, La
03.2016 - 07.2016
- Facilitated communication between patients and medical staff, enhancing patient experience.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Processed insurance verifications and maintained accurate patient records in electronic health systems.
- Streamlined check-in processes, reducing wait times and improving efficiency during peak hours.
- Collaborated with medical professionals to prioritize urgent patient needs effectively.
Medical Receptionist
Dr Vu Vuong
Gretna
01.1998 - 01.2013
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Implemented improved patient check-in procedures, increasing overall patient satisfaction ratings.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
Education
High School Diploma -
Belle Chasse High School
Belle Chasse, LASkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- HIPAA compliance
- Insurance verification
- Payment collection
- Reminder calls
- Records management
- EMR / EHR
- Record processing
- Co-payment collection
- Patient callbacks
Timeline
Medical Receptionist
Westcare Medical Center
06.2018 - 03.2026
Medical Receptionist
ENT of New Orleans
02.2017 - 04.2017
Medical Office Receptionist
Gretna Medical Center
03.2016 - 07.2016
Medical Receptionist
Dr Vu Vuong
01.1998 - 01.2013
High School Diploma -
Belle Chasse High School