Owen McAfee
Georgetown,MA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
4
4
years of professional experience
Work History
Supervisor
Goodwill Industries Of Central Texas
06.2023 - Current
- Maintained database systems to track and analyze operational data.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Achieved results by working with staff to meet established targets.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Evaluated customer needs and feedback to drive product and service improvements.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
Manager
Solar Xchange
05.2022 - 01.2023
- Accomplished multiple tasks within established timeframes.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established good connections for open sale opportunities.
- Created/Trained an A+ team to achieve our sales goal.
Supervisor
Tommy's Express Car Wash
09.2019 - 04.2022
- Maintained database systems to track and analyze operational data.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
High School Diploma -
Rouse High School
Leander, TX11.2021
Skills
- Strategic Planning
- Project restructuring
- Business Administration
- Issue Research
- Inventory Oversight
- Negotiation
- Data Analysis
- Analytical Thinking
- Process Improvement
- Team Management
- Critical Thinking
- Microsoft Word
Accomplishments
- Awarded “Employee of the Month” in 2022 at Solar Xchange.
- Brought in 750~ new customers at Solar Xchange.
- Exceeded monthly quota every time at Solar Xchange.
Cars/Motorcycles
I have been in and out of cars (especially Ford's) almost my whole life. I was really able to take advantage of that when i purchased my 2013 Ford Mustang GT and ever since then I have been attempting to get into the car business!
Timeline
Supervisor
Goodwill Industries Of Central Texas
06.2023 - Current
Manager
Solar Xchange
05.2022 - 01.2023
Supervisor
Tommy's Express Car Wash
09.2019 - 04.2022
High School Diploma -
Rouse High School
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