Owen McCann
Summary
Customer-focused professional with experience in collections, financial services, retail leadership, and real estate. Skilled in customer relations, conflict resolution, account management, team leadership, and business software applications. Known for strong communication skills, professionalism, and the ability to build positive relationships while achieving organizational goals.
Overview
3
3
years of professional experience
Work History
Collector
Heartland Credit Union
Madison, WI
10.2024 - Current
- Managed customer accounts to secure timely payments and provide account updates.
- Handled inbound and outbound collection calls, fostering positive member relationships.
- Communicated with clients to negotiate payment arrangements and resolutions.
- Utilized collection software to track payment statuses and contact history.
- Documented interactions and maintained accurate records of communications.
- Draft and modify collection letters and member correspondence.
- Collaborate with internal departments to resolve account concerns.
- Utilize Outlook, Teams, Excel, Adobe Acrobat, and other business applications.
Front End Lead
Dicks Sporing Goods
Madison, Wisconsin
05.2023 - 11.2024
- Led front-end team to enhance customer experience and service quality.
- Trained staff on product knowledge and customer engagement techniques to enhance service delivery.
- Implemented visual merchandising strategies that improved product visibility and customer interest.
- Monitored inventory levels to support stock management and replenishment efforts.
- Collaborated with management to plan and execute promotional events and seasonal campaigns, driving customer traffic.
- Resolved customer inquiries and issues to maintain satisfaction and loyalty.
Buyer's Agent
Terra Firma Realty
De Forest, Wisconsin
04.2023 - 10.2024
- Guided clients through home buying process, ensuring informed decision-making.
- Negotiated purchase agreements to secure favorable terms for clients.
- Organized property viewings and inspections to effectively highlight listing features and benefits.
- Performed property market analysis to uncover lucrative investment opportunities for clients.
- Partnered with mortgage lenders to streamline financing options for clients.
Education
High School Diploma -
De Forest High School
De Forest, WI06-2021
Some College (No Degree) - Architectural Technology
Madison Area Technical College
Madison, WISkills
- Customer relationship management
- Effective communication
- Attention to detail
- Debt management
- Documentation review
- Accounts management
- Team leadership
Languages
English
Native/ Bilingual
Spanish
Elementary
Accomplishments
- State Football Championship
- Badger Conference Champion
Affiliations
- Football Coach - DeForest Youth Football
Timeline
Collector
Heartland Credit Union
10.2024 - Current
Front End Lead
Dicks Sporing Goods
05.2023 - 11.2024
Buyer's Agent
Terra Firma Realty
04.2023 - 10.2024
High School Diploma -
De Forest High School
Some College (No Degree) - Architectural Technology
Madison Area Technical College