Owen Rosa
Summary
Current Barista looking to start my Bartending Career through a strong company or channel. Recently TiPS Certified and determined to jump into an opportunity.
Background includes customer service, training and cafe work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista (Trainer)
Starbucks
05.2021 - Current
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Streamlined workflow processes for better customer service and reduced wait times.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Promoted additional items with beverages, increasing store sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees , sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
Giftshop Worker
St. Luke's Hospital
05.2019 - 03.2020
- Increased production efficiency by streamlining processes and implementing time-saving strategies.
- Reduced workplace accidents with thorough safety training and regular equipment maintenance.
- Improved team morale and productivity through effective communication and active listening skills.
- Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
Education
Bachelor of Arts - Art History
Arizona State University
Tempe, AZ (Online)04.2026
High School Diploma -
New Bedford High School
New Bedford, MA06.2022
Skills
- POS System Operation
- Sales Promotion
- Cleanliness standards
- Cash Handling
- Health and safety compliance
- Menu Memorization
Certification
- Certified Bartender + TiPS Certification, Primos Bartending School - May 1st 2024
Timeline
Barista (Trainer)
Starbucks
05.2021 - Current
Giftshop Worker
St. Luke's Hospital
05.2019 - 03.2020
Bachelor of Arts - Art History
Arizona State University
High School Diploma -
New Bedford High School
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