Driven and results-oriented banking leader with a proven track record in team development, branch operations, and customer service excellence. Skilled at mentoring and empowering staff to achieve their best while ensuring seamless daily operations. Committed to fostering a collaborative, high-performing work environment that enhances customer satisfaction and business success.
•Lead and develop a strong, customer-focused team to drive branch success.
•Provide hands-on coaching, ensuring staff confidence and performance growth.
•Resolve customer concerns with efficiency and professionalism, strengthening relationships.
•Oversee daily operations, ensuring compliance, accuracy, and seamlesservice.
•Supervised and motivated a team of tellers to maintain high service standards.
•Trained employees in best practices, cash handling, and customer engagement.
•Assisted customers with transactions, problem resolution, and financial solutions.
•Maintained operational excellence through compliance and process improvements.
Summer job involving landscaping and cleaning a variety of different areas with an assortment of tools as a team and unaccompanied.
Clean and organize dishes and kitchen, prepare different food and help around the restaurant.
Training kids and adults for a safe and ideal exercise, supervising gym and instructing multiple classes.
Leadership & Team Development
Customer Experience & Relationship Management
Operational Efficiency & Compliance
Problem-Solving & Decision-Making
Sales & Business Growth
Microsoft Office 365, Sage Timberline, Fiserv, Aperio, Google Workspace, FIS Vision/Image Capture