Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Owen C. Brown

Albany,NY

Summary

Driven and results-oriented banking leader with a proven track record in team development, branch operations, and customer service excellence. Skilled at mentoring and empowering staff to achieve their best while ensuring seamless daily operations. Committed to fostering a collaborative, high-performing work environment that enhances customer satisfaction and business success.

Overview

12
12
years of professional experience

Work History

Assistant Branch Manager

Trustco Bank
09.2024 - Current

•Lead and develop a strong, customer-focused team to drive branch success.

•Provide hands-on coaching, ensuring staff confidence and performance growth.

•Resolve customer concerns with efficiency and professionalism, strengthening relationships.

•Oversee daily operations, ensuring compliance, accuracy, and seamlesservice.

Head Teller

Trustco Bank
05.2022 - 09.2024

•Supervised and motivated a team of tellers to maintain high service standards.

•Trained employees in best practices, cash handling, and customer engagement.

•Assisted customers with transactions, problem resolution, and financial solutions.

•Maintained operational excellence through compliance and process improvements.

Laborer

RS Clifton
05.2013 - 08.2019

Summer job involving landscaping and cleaning a variety of different areas with an assortment of tools as a team and unaccompanied.

Dishwasher

The Angry Penguin
10.2016 - 08.2017

Clean and organize dishes and kitchen, prepare different food and help around the restaurant.

Fitness Instructor

Waterford Boxing
09.2012 - 08.2017

Training kids and adults for a safe and ideal exercise, supervising gym and instructing multiple classes.

Education

Associates Degree (Incomplete) - Criminal Justice

Herkimer County Community College
100 Reservoir Rd, Herkimer, NY 13350
12.2019

Advanced Regents Diploma - General Studies

Waterford Halfmoon
125 Middletown Rd, Waterford, NY 12188
05.2017

CTE Certification - Criminal Justice

F. Donald Myers Education Center
15 Henning Rd, Saratoga Springs, NY 12866
05.2017

Skills

    Leadership & Team Development

    Customer Experience & Relationship Management

    Operational Efficiency & Compliance

    Problem-Solving & Decision-Making

    Sales & Business Growth

Software

Microsoft Office 365, Sage Timberline, Fiserv, Aperio, Google Workspace, FIS Vision/Image Capture

Timeline

Assistant Branch Manager

Trustco Bank
09.2024 - Current

Head Teller

Trustco Bank
05.2022 - 09.2024

Dishwasher

The Angry Penguin
10.2016 - 08.2017

Laborer

RS Clifton
05.2013 - 08.2019

Fitness Instructor

Waterford Boxing
09.2012 - 08.2017

Associates Degree (Incomplete) - Criminal Justice

Herkimer County Community College

Advanced Regents Diploma - General Studies

Waterford Halfmoon

CTE Certification - Criminal Justice

F. Donald Myers Education Center
Owen C. Brown