Owens Rodriguez
Queens,NY
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Staff Member
El Campeon De Los Pollos Restaurant
Queens, NY
03.2024 - Current
- Provided information to customers and addressed all questions promptly and knowledgeably.
- Issued receipts, refunds, credits or change due to customers.
- Maintained high levels of professionalism while interacting with customers via phone.
- Developed effective working relationships with team members across multiple departments.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Took special orders in person and over the telephone.
Food Service Assistant
Red Top Jerk Grill
Queens, NY
01.2021 - 12.2023
- Bagged take-out orders for customers while ensuring accuracy of order.
- Organized kitchen equipment for storage or cleaning purposes.
- Provided customer service by taking orders from customers and answering questions about menu items.
- Checked quality of raw materials before use.
- Greeted guests with friendliness and professionalism.
Education
High School Diploma -
Forest Hills High School
Forest Hills, NY06-2024
Bachelor of Science - Economics
John Jay College of Criminal Justice of The City University of New York
New York, NYSkills
- Sales proficiency
- Strategic Planning
- Investment strategies
- Persuasive communication style
- Telephone Transfers
- Customer Service
- Customer Experience
- Technical Support
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Staff Member
El Campeon De Los Pollos Restaurant
03.2024 - Current
Food Service Assistant
Red Top Jerk Grill
01.2021 - 12.2023
High School Diploma -
Forest Hills High School
Bachelor of Science - Economics
John Jay College of Criminal Justice of The City University of New York
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