Nicholas Daly
Pensacola,FL
Summary
Dynamic and results-oriented professional with a proven track record at United Way of West Florida, specializing in financial planning and tax preparation for low-income families. Demonstrates exceptional problem-solving and team collaboration skills. Adept at leveraging Microsoft Office Suite and Tableau to enhance operational efficiency. Committed to exceeding expectations under tight deadlines.
Overview
4
4
years of professional experience
Work History
Customer Service Staff Member
Publix Super Market at Sea Shell Collections
06.2020 - Current
- Managed up to 50 incoming calls per day while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Evaluated and balanced cash drawers, investigating and resolving noted discrepancies.
- Balanced all checkouts, money machines, service desk, self checkouts, and money center registers.
- Completed store deposits and maintained proper paperwork for sales audits
- Addressed Sales Audit concerns, completing overage/shortage research documentation as needed
Income Tax Assistance Volunteer (VITA)
United Way of West Florida
01.2024 - 05.2024
- Provided tax preparation to families in Escambia and Santa Rosa counties
- Demonstrated self-motivation with strong sense of personal responsibility by working flexible hours across afternoons and weekends in order to assist low income families unable to take time off work during week
- Worked independently and collaboratively in team environment, utilizing excellent verbal and written communication skills to efficiently complete day-to-day operations
- Proven ability to learn quickly and adapt to new situations in fast-paced environments while effectively managing time in order to finish all tasks within deadlines
Math Tutor Volunteer
Private Employer
01.2022 - 05.2022
- Fostered a growth mindset by celebrating small successes, emphasizing the importance of effort, and encouraging persistence through challenges.
- Enhanced understanding of mathematical concepts by utilizing personalized teaching methods and adjusting to individual learning styles.
- Adapted tutoring techniques to increase engagement and comprehension during sessions.
- Implemented creative approaches to explain complex mathematical ideas, making them more accessible and understandable.
Education
Bachelor of Science - Business Administration in Finance
University of West Florida
Pensacola, FL12.2024
Associate of Arts - Business
Pensacola State College
Pensacola, FL08.2022
Coursework Toward BS in Computer Science
University of South Alabama
Mobile, ALSkills
- Excellent problem-solving skills
- Flexible and adaptable, with ability to multi-task
- Financial Planning
- Proficiency with Microsoft Office Suite including Word, Access, Excel and PowerPoint
- Motivated self-starter
- Dependable and responsible
- Proficiency in creation and use of complex spreadsheet and presentation applications with experience in Tableau
- Friendly, Positive Attitude
- Strong analytical skills
- Teamwork and Collaboration
- Critical thinking with attention to detail
- Active Listening
- Works effectively as an individual contributor, as well as part of a team
- Works quickly and efficiently under deadline pressure
Timeline
Income Tax Assistance Volunteer (VITA)
United Way of West Florida
01.2024 - 05.2024
Math Tutor Volunteer
Private Employer
01.2022 - 05.2022
Customer Service Staff Member
Publix Super Market at Sea Shell Collections
06.2020 - Current
Bachelor of Science - Business Administration in Finance
University of West Florida
Associate of Arts - Business
Pensacola State College
Coursework Toward BS in Computer Science
University of South Alabama
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