Jaime Ceslik
Punta Gorda,FL
Summary
Results-oriented Assistant Manager with expertise in retail operations and customer engagement. Skilled in coordinating team efforts and resolving issues swiftly, leading to improved customer satisfaction and loyalty.
Overview
1
1
Language
13
13
years of professional experience
Work History
Customer Service Staff Member
Publix Grocery Store
Punta Gorda, FL
11.2024 - Current
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Processed customer transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Resolved customer issues promptly, contributing to increased satisfaction and loyalty.
- Monitored stock levels and reported discrepancies, aiding inventory control to prevent loss.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Addressed customer concerns promptly and provided effective solutions, enhancing overall satisfaction.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Collaborated with team members to share knowledge and improve service quality.
- Utilized extensive product knowledge to guide customers in making informed purchasing decisions, resulting in increased satisfaction and repeat business.
- Retained customers through exceptional problem-solving skills, demonstrating genuine care for their concerns.
- Delivered prompt service to prioritize customer needs.
- Addressed changes proactively to maintain smooth operations and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Assistant Manager
Mavis
Punta Gorda, FL
03.2022 - 11.2024
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Implemented process improvements that streamlined operations and reduced wait times for customers.
- Coordinated with cross-functional teams to enhance customer satisfaction through effective communication.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Walmart Associate
Walmart
Punta Gorda, FL
03.2018 - 03.2022
- Trained new associates on store policies and procedures to enhance team performance.
- Assisted in merchandising, arranging products for maximum visibility and sales impact.
- Provided exceptional customer service, resolving issues efficiently to improve satisfaction rates.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Cashier
Cumberland Farms
Milford, CT
02.2014 - 10.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register, ensuring accurate cash handling and reconciliation.
- Delivered exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new staff on operational procedures and store policies.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Monitored inventory levels, restocking shelves to ensure product availability.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Platt Regional Vocational Tech
Milford, CT06-1997
No Degree - Medical Assisting
Porter And Chester
Branford, CT10-2007
Skills
- Assertiveness
- Customer focus
- Complaint handling
- Problem resolution
- Multi-line phone talent
- Customer service
- Active listening
- Critical thinking
- Payment processing
- Customer relations
- Order processing
- Follow-up skills
- Problem-solving
- Creative problem solving
- Money handling
- Decision-making
- Relationship building
- Task prioritization
- Medical terminology
Languages
English
Timeline
Customer Service Staff Member
Publix Grocery Store
11.2024 - Current
Assistant Manager
Mavis
03.2022 - 11.2024
Walmart Associate
Walmart
03.2018 - 03.2022
Cashier
Cumberland Farms
02.2014 - 10.2017
High School Diploma -
Platt Regional Vocational Tech
No Degree - Medical Assisting
Porter And Chester
References
Work Professional
Alden Gunther
Alden,Gunther@yahoo.com
941-457-2700
Kyle Sullivan
500 Murdock Ave.
Meridan, CT 06450
Okr1990@yahoo.com
860-422-5145
Alexandra Hadgis
3622 NW 38th St.
Cape Coral, FL 33993
ahadgis19@gmail.com
440-822-5893
Personal
William Haas
15 Falmouth St.
Milford, CT 06460
williamhaas2019@gmail.com
203-915-4829
Tina Korkmaz
153 Maplewood Ave.
Milford, CT 06460
tinakorkmaz@sbcglobal.net
203-824-2347
Brenda Gail Gagnon
30199 Holly Rd.
Punta Gorda, FL 33982
941-256-5015