Lauren Holmgreen
Palm Coast,FL
Summary
Professional with 6 years experience in delivering exceptional customer service and resolving client issues efficiently. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Adept in communication, problem-solving, and conflict resolution, with customer-centric approach that ensures satisfaction and loyalty. Reliable, adaptable, and ready to contribute to positive customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Staff Member
Publix
05.2019 - Current
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to improve overall service quality through shared knowledge and expertise.
- Conducted regular self-assessment of performance to identify areas for improvement and implement necessary changes.
- Improved overall team morale through active participation in group discussions, sharing insights from personal experiences or observations of successful strategies used elsewhere in the organization.
- Retained customers through exceptional problem-solving skills, demonstrating genuine care for their concerns.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Psychology
Stetson University
DeLand, FL12-2025
High School Diploma -
Flagler Palm Coast High School
Palm Coast, FL06-2021
Skills
- Assertiveness
- CRM software
- Complaint handling
- Problem resolution
- Coordination
- Customer relations
- Microsoft Excel
- Conflict resolution
- Customer service
- Time management
- Multitasking and organization
- Team collaboration
Certification
Mental Heath First Aid Certification
Timeline
Customer Service Staff Member
Publix
05.2019 - Current
Mental Heath First Aid Certification
Bachelor of Science - Psychology
Stetson University
High School Diploma -
Flagler Palm Coast High School
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