Jackson Moore
Sanford,FL
Summary
Early-career customer service associate with 3+ years of experience in sales support, client relations, and transaction handling. Skilled in promoting services, identifying customer needs, and resolving complaints with calm, professional communication. Known for adaptability, teamwork, and consistent customer satisfaction. Will always put the customer first.
Overview
5
5
years of professional experience
Work History
Customer Service Staff Member
Publix
Sanford, Florida
03.2024 - Current
- Provided courteous service by greeting customers, addressing inquiries, and promptly resolving complaints to enhance overall customer experience.
- Resolved customer concerns through adherence to Publix service desk procedures, ensuring satisfaction and retention.
- Handled returns, exchanges, and product lookups at the customer service desk.
- Provided accurate information on product pricing and store services.
- Followed up with customers after purchase to ensure satisfaction with the product and service received.
- Cultivated strong relationships with repeat customers by consistently delivering personalized service on each visit.
- Collaborated with team members from various departments to achieve common goals.
- Guided junior team members through training sessions to enhance their skills.
Customer Service Associate
Mister Car Wash
Lake Mary, Florida
10.2021 - 01.2024
- Resolved customer concerns with calm, professional communication.
- Promoted Mister Car Wash services and add-on options.
- Greeted customers and identified their needs.
- Provided support to customers during returns and exchanges. with returns, exchanges, refunds, and other transactions as needed.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Implemented company policies to ensure compliance and efficiency. and procedures to meet or exceed established performance requirements.
- Maintained knowledge of current sales promotions and new product releases.
- Suggested product solutions based on individual customer needs.
- Exceeded sales goals by implementing effective marketing strategies.
- Assisted with membership enrollment and account questions.
Education
High School Diploma -
Seminole High School
Sanford, FL05-2021
Associate of Arts - Business
Tallahassee Community College
Tallahassee, FL09-2026
Skills
- Customer service
- Client relations
- Sales support
- Sales closing
- Adaptability and flexibility
- Product sales
- Conflict resolution
- Team collaboration
Timeline
Customer Service Staff Member
Publix
03.2024 - Current
Customer Service Associate
Mister Car Wash
10.2021 - 01.2024
High School Diploma -
Seminole High School
Associate of Arts - Business
Tallahassee Community College