Summary
Overview
Work History
Education
Skills
Timeline
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Oyindamola Adegbuyi

Ottawa,Ontario

Summary

As an experienced professional in customer support and business operations, I bring a versatile skill set that enables me to effectively address customer needs, solve problems, and improve operational efficiency. With 4 years of experience in these fields, I have developed a deep understanding of customer service, including the ability to communicate effectively, remain patient under pressure, and provide top-quality service that exceeds expectations. Additionally, I have a keen eye for detail and an analytical mind, which allows me to identify and address issues with workflows, processes, and systems that impede business operations. I am passionate about delivering exceptional customer experiences and am eager to leverage my skills and experience to make a positive impact in a customer support or business operations role.

Overview

5
5
years of professional experience
10
10
years of post-secondary education

Work History

Customer Service Representative

Booster Juice
Ottawa, ON, Canada
11.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processing cash, debit, and credit transactions, operating the cash register, and counting the till at the end of each shift.
  • Restocking supplies and ingredients as needed, monitoring inventory levels, and informing management of any shortages.
  • Collaborating with co-workers to ensure smooth operations, sharing knowledge and expertise, and supporting each other during busy periods.
  • Preparing the store for opening, closing down at the end of the day, and completing necessary paperwork and checklists.




Team Lead, Growth and Expansion

IroFit Technologies Limited
Lagos , Nigeria
04.2021 - 09.2022
  • Coached team members in techniques necessary to complete job tasks.
  • Handling the daily tracking of terminal inventory across all partner channel and in store to determine inventory levels and reorder points.
  • Coordinating and supervising all operations related to the shipping, receiving, quality control of the company's products.
  • Collaborating with compliance team to ensure account and risk management were in compliance with federal and state regulations, effectively communicating with business partners, branch managers, and executive leadership.
  • Responsible for handling and analysis of post payment issues (debit but declined, chargeback) with Interswitch and the bank to avoid debit or recover pending reversal.

Senior Executive, Growth and Expansion

IroFit Technologies Limited
Lagos, Nigeria
04.2019 - 03.2021
  • Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
  • Increased sales of terminal by 70% between 2020 and 2021 through the implementation of new customer service policies and procedures

Customer Service Representative

IroFit Technologies Limited
Lagos, Nigeria
07.2018 - 03.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Compiled report on Overall customer satisfaction from time to time with regards to product and service quality

Education

Post Graduate Diploma - Strategic Global Business Management

Algonquin College of Applied Art And Technology
09.2022 - Current

Bachelor of Science - Microbiology

University Of Lagos
Lagos, Nigeria
09.2013 - 11.2017

High School Diploma -

Inglewood Academy
Lagos, Nigeria
09.2006 - 07.2012

Skills

Report preparation

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Timeline

Customer Service Representative

Booster Juice
11.2022 - Current

Post Graduate Diploma - Strategic Global Business Management

Algonquin College of Applied Art And Technology
09.2022 - Current

Team Lead, Growth and Expansion

IroFit Technologies Limited
04.2021 - 09.2022

Senior Executive, Growth and Expansion

IroFit Technologies Limited
04.2019 - 03.2021

Customer Service Representative

IroFit Technologies Limited
07.2018 - 03.2019

Bachelor of Science - Microbiology

University Of Lagos
09.2013 - 11.2017

High School Diploma -

Inglewood Academy
09.2006 - 07.2012

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Oyindamola Adegbuyi