OYINDAMOLA BALOGUN
Linden,USA
Summary
Crisis professional with over 5 years of experience in managing national hotlines and mentoring peer responders. Expertise in crisis intervention, nonprofit operations, and team supervision in high-pressure environments. Dedicated to promoting equity and supporting LGBTQ+ and immigrant communities. Holds certifications in sexual assault advocacy, nonprofit leadership, and crisis response, with strong skills in documentation, communication, and remote coordination.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
RAINN
Washington, D.C.
06.2024 - Current
- Oversaw evening hotline shifts, delivering real-time supervision and support to staff and volunteers.
- Conducted monthly performance evaluations and check-ins to enhance professional development.
- Led in-service training sessions for cross-functional teams, strengthening onboarding processes and team cohesion.
- Triaged and managed mandatory reports, ensuring strict adherence to emergency response protocols.
- Spearheaded initiatives to improve documentation accuracy and update survivor referral resources.
- Recognized for maintaining high service quality during peak shifts and crisis situations.
Temporary Administrative Assistant
CAMFED - Campaign for Female Education
Remote
12.2024 - 01.2025
- Managed donor data with Salesforce and FundraiseUp for end-of-year campaigns.
- Facilitated personalized donor correspondence through thank-you cards and welcome packets.
- Reduced response time for donor inquiries by 30% using organized documentation and CRM tools.
- Coordinated effectively with internal teams utilizing Google Suite, Excel, and Zoom.
Support Specialist
RAINN
Washington, D.C.
06.2022 - 06.2024
- Demonstrated emotional resilience and composure during high-volume crisis shifts while ensuring service quality.
- Delivered trauma-informed, identity-affirming support to marginalized communities, focusing on LGBTQ+ youth in crisis.
- Provided specialized crisis intervention and support to individuals from diverse backgrounds, including LGBTQ+ survivors.
- Facilitated accurate referrals and customized assistance for college students, law enforcement, healthcare professionals, and civilians.
- Maintained organized client records by entering specific details accurately.
- Updated knowledge of client needs and resources through continuous training and professional development.
- Monitored hotline sessions to ensure service quality and offered guidance to staff as necessary.
- Ensured compliance with RAINN and NSAH policies, maintaining consistent standards of care.
Housing Program Associate
Legal Services of New Jersey
New Jersey
12.2020 - 01.2022
- Educated tenants on legal rights in landlord-tenant disputes, leading to 15% increase in successful outcomes.
- Processed rental assistance for immigrant families, enhancing access to aid by 20%.
- Developed multilingual outreach materials, improving community engagement and accessibility.
- Collaborated with local agencies to streamline rental application processing, decreasing delays by 25%.
Victims Advocate
Rape Response Services
Orono, Maine
09.2018 - 12.2019
- Provided trauma-informed advocacy and support during individual and group counseling sessions.
- Organized 10 campus events on sexual assault awareness, increasing engagement by 30%.
- Referred 45 individuals to 12 different community agencies, expanding access to essential resources.
- Attended congressional hearings and led outreach to amplify awareness of sexual violence issues.
Human Rights Advocacy Intern
MADRE
06.2018 - 08.2018
- Conducted legal research and wrote advocacy materials for international campaigns in Colombia, Kenya, DRC, and Iraq.
- Monitored UN human rights developments and coordinated partner communications for gender-sensitive programming.
Fall Intern
InterAction
05.2018 - 08.2018
- Supported evaluations for GBV Working Group and produced digest content for humanitarian partners.
- Facilitated logistics and communications for thematic webinars and mental health briefings.
Education
Master of Arts -
University of Maine
Orono, Maine06.2020
BA - Legal Studies
Quinnipiac University
Hamden, Connecticut06.2018
Skills
- Salesforce
- FundraiseUp
- Google Suite
- Microsoft Office
- Excel
- Zoom
Training
- Trauma-Informed Care Certification – Post Institute
- Nonviolent Crisis Intervention Training – Crisis Prevention Institute (CPI)
- Certified Nonprofit Fundraising Professional (CNFP) – Nonprofit Fundraising
- Core Certificate Program – Institute for Nonprofit Practice
Languages
- Yoruba, Advanced
- English, Advanced
Certification
- National Advocate Credentialing Program
Timeline
Temporary Administrative Assistant
CAMFED - Campaign for Female Education
12.2024 - 01.2025
Shift Manager
RAINN
06.2024 - Current
Support Specialist
RAINN
06.2022 - 06.2024
Housing Program Associate
Legal Services of New Jersey
12.2020 - 01.2022
Victims Advocate
Rape Response Services
09.2018 - 12.2019
Human Rights Advocacy Intern
MADRE
06.2018 - 08.2018
Fall Intern
InterAction
05.2018 - 08.2018
Master of Arts -
University of Maine
BA - Legal Studies
Quinnipiac University
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