Program Coordinator skilled in facilitating partnerships and ensuring compliance in program delivery. Proven track record in enhancing engagement through innovative educational initiatives and effective communication, resulting in measurable improvements in participant satisfaction.
Overview
19
19
years of professional experience
Work History
Annuity Disbursement Case Manager
Symetra Annuities
Bellevue
06.2020 - Current
Reviewed annuity withdrawals and transfer requests to ensure compliance and accuracy.
Prevented fraud and security breaches by assessing each request individually.
Analyzed each request to ensure paperwork is in good order.
Processing annuity request using company secured software via funds transfer to banks, mailing checks, and/or overnight funds using FedEx system.
Followed up with clients to resolve issues and ensure requests were completed accurately.
Collaborated with security team to investigate potential fraud breaches in requests.
After School Teacher & Theatre Director
Jewish Community Center
San Francisco
08.2019 - Current
Delivered afterschool education in community center using theatrical expression for 4th and 5th grade students, fostering creativity and self-confidence.
Developed and executed community-based lesson plans, enhancing student engagement and understanding of theatrical concepts.
Directed summer program production of 'High School Musical' at local community center.
Designed and implemented projects utilizing theatrical storytelling for icebreaking activities, creative arts, and student-centered events, promoting collaboration and social skills.
Effective collaboration while building & maintaining strategic partnerships with other teachers.
Community Distance Learning Leader
Community Distance Learning
San Francisco
08.2020 - 06.2021
Enhanced student engagement through tailored distance learning assistance for grades 5-6.
Collaborated with parents to support student learning initiatives and teachers to enhance educational strategies and foster collaboration.
Implemented innovative after-class activities fostering personal growth during the pandemic.
Provided tutoring and technical support to students, facilitating effective schedule management.
Developed educational games and art activities that encouraged creative thinking and innovation.
Cultivated a safe social environment to improve student mental health during isolation.
Project Assistant III
University of California, San Francisco
San Francisco
05.2018 - 11.2018
Enhanced clinic efficiency through comprehensive administrative support, facilitating smoother operations.
Prioritized administrative duties, ensuring workflow met fast-paced deadlines.
Revitalized clinic promotional materials with Adobe Creative Suite, increasing community engagement and awareness.
Improved clinical forms to streamline medical staff workflow and ensure compliance with audit requirements.
Streamlined clinic calendar with cohesive templates, ensuring timely management releases.
Converted video files using Adobe Premiere and Final Cut Pro for public display using Adobe Premiere and Final Cut Pro for public display.
Records Support Management
Portland General Electric
Portland
01.2017 - 01.2018
Digitized over 10,000 documents monthly, ensuring precise preparation and accurate scanning.
Enhanced digital accessibility by scanning historical records into company database, facilitating easier retrieval and preservation.
Restored archival documents from late 1800s to digital-ready formats, ensuring long-term preservation and accessibility of historical materials.
Transformed VHS to digital format using Adobe Creative Suite and Final Cut Pro, preserving valuable historical content for future access.
Achieved image quality standards by conducting thorough checks and adhering to guidelines.
Reported daily scanning progress for comprehensive monthly management reports.
Creative Program Coordinator Digital Content
Association Recreation Council
Seattle
01.2014 - 01.2017
Enhanced professional development and youth programs through strategic leadership initiatives, fostering skills growth and engagement.
Increased workshop attendance by 40% through targeted social media marketing efforts.
Designed inclusive workshops on Adobe Creative Suite and Microsoft Office, tailoring content for diverse learners' needs.
Coordinated theatrical productions, directing performances with multigenerational cast and crew.
Produced five films addressing social issues, showcasing student work to local audiences.
Developed tailored lesson plans to increase senior citizens' comfort and proficiency with PCs and Macs.
Youth Work Administrator
All Saint Youth Work & Community of England
London
01.2008 - 01.2014
Led workshops for teens and adults, fostering collaboration with community partners to enrich program offerings.
Facilitated project-based learning and support services for teens and adults, enhancing skill development and personal growth.
Coordinated and directed theatrical productions, engaging diverse cast and crew to promote inclusivity and community involvement.
Established strategic partnerships with community organizations to address local needs.
Executed digital storytelling projects using Final Cut Pro and Adobe Creative Suite.
Enhanced video projects through editing with Final Cut Pro and Adobe Premiere.
Education
Degree of Fine Arts - Film & Graphic Design
The Art Institute of Seattle
Seattle, WA
01-2006
Media Arts & Animation - Fine Arts in Graphic Design
London School of Arts
London, UK
01-2004
Skills
Program Management
Database management
Microsoft Office
Spreadsheet software
Presentation software
Adobe Creative Suite
Final Cut Pro
PC Proficiency
Apple Computer Proficiency
Autodesk Maya
Leadership
Team Building
Collaboration
Customer Service
Software Training
Process Improvement
Professional Development
Timeline
Community Distance Learning Leader
Community Distance Learning
08.2020 - 06.2021
Annuity Disbursement Case Manager
Symetra Annuities
06.2020 - Current
After School Teacher & Theatre Director
Jewish Community Center
08.2019 - Current
Project Assistant III
University of California, San Francisco
05.2018 - 11.2018
Records Support Management
Portland General Electric
01.2017 - 01.2018
Creative Program Coordinator Digital Content
Association Recreation Council
01.2014 - 01.2017
Youth Work Administrator
All Saint Youth Work & Community of England
01.2008 - 01.2014
Degree of Fine Arts - Film & Graphic Design
The Art Institute of Seattle
Media Arts & Animation - Fine Arts in Graphic Design
Program Manager of Case Management – Crisis Unit & Target Case Management at Baltimore Crisis Response Inc.Program Manager of Case Management – Crisis Unit & Target Case Management at Baltimore Crisis Response Inc.