Open To Work
Ozellar Wayne
South Roxana,IL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
PATIENT ACCESS SPECIALIST
ENSEMBLE HEALTH PARTNERS
04.2025 - Current
- Register patients for outpatient services and inpatient admissions.
- Assigned MRNs, completed medical necessity and compliance checks, provided proper patient instructions, collected insurance information, and processed physician orders.
- Collects insurance co-pay and deductibles at Point of Service.
- Adhered to policies while delivering compassionate customer service to meet patient needs effectively.
- Focused on meeting service metrics to enhance patient experience.
- Created a welcoming environment to enhance patient experience and foster trust in the local entity.
REGISTRAR
HSHS
12.2023 - 04.2025
- Registered patients for outpatient services and inpatient admissions, ensuring smooth entry into the healthcare system.
- Established positive atmosphere to enhance visitor experience.
- Collects insurance co-pay and deductibles at Point of Service.
- Present hospital policies to patients.
- Streamlined admitting process for patients to reduce wait times.
TECH SUPPORT SPECIALIST
SPECTRUM
03.2023 - 12.2023
- Multitasked to diagnose and repair diverse services and equipment, enhancing customer satisfaction.
- Assisted customers with internet and voice service inquiries.
- Identified customer needs, answered questions, and troubleshot email and billing issues to resolve concerns effectively.
- Demonstrated patience and effective communication to resolve customer issues.
- Ensured positive customer interactions through attentive support and effective communication.
MAIL CARRIER
UNITED STATES POSTAL SERVICE
08.2016 - 08.2022
- Delivered letters, documents, and parcels to businesses and homes, ensuring timely receipt and customer satisfaction.
- Sorts mail, including packages, according to delivery sequence.
- Collected outgoing mail along route and collected money for postage due.
- Collects outgoing mail along route, and when necessary, collects money for postage due.
- Facilitated direct customer interactions to enhance satisfaction and support.
INTERVIEWER
BATTELLE MEMORIAL INSTITUTE
04.2016 - 07.2016
- Interview survey respondents via telephone and record the respondent’s answers through an online survey form or Computer Aided Telephone Interview (CATI) system.
- Handled outgoing calls and incoming inquiries to ensure clear communication.
- Conducted scripted interviews, following up with probing questions to gather detailed respondent insights.
- Directed escalated calls to appropriate teams for timely resolution.
MORTGAGE ADVISOR
DITECH MORTGAGE
10.2015 - 03.2016
- Assisted customers with inquiries regarding mortgage and escrow accounts, ensuring clarity and satisfaction.
- Gathered detailed information on clients' financial situations, including their monthly expenditures, to assess mortgage eligibility.
- Explained various mortgage types and presented suitable products, facilitating informed client choices.
- Evaluated different mortgage types to identify the most appropriate solutions tailored to individual client circumstances.
- Clarified the details of mortgage repayments and protection plans to ensure clients understood their responsibilities.
Education
Certification - Certified Revenue Cycle Representative (CRCR)
Healthcare Financial Management Association
01-2026
Certificate - EKG Technician
St. Louis School of Phlebotomy
St Louis, MO01-2026
Certificate - Women in Business Entrepreneurship Studies
Cornell University
Ithaca, NY01-2021
Diploma -
Cahokia Senior High School
Cahokia, IL 01-2011
Skills
- Patient Screening
- Patient Outreach
- Epic
- Phone skills
- Recruitment
- Microsoft Excel
- Microsoft Word
- Critical Thinking
- Issue resolution
- Communication
- Relationship management
- Negotiation
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$60000/yr - $200000/yrTimeline
PATIENT ACCESS SPECIALIST
ENSEMBLE HEALTH PARTNERS
04.2025 - Current
REGISTRAR
HSHS
12.2023 - 04.2025
TECH SUPPORT SPECIALIST
SPECTRUM
03.2023 - 12.2023
MAIL CARRIER
UNITED STATES POSTAL SERVICE
08.2016 - 08.2022
INTERVIEWER
BATTELLE MEMORIAL INSTITUTE
04.2016 - 07.2016
MORTGAGE ADVISOR
DITECH MORTGAGE
10.2015 - 03.2016
Certification - Certified Revenue Cycle Representative (CRCR)
Healthcare Financial Management Association
Certificate - EKG Technician
St. Louis School of Phlebotomy
Certificate - Women in Business Entrepreneurship Studies
Cornell University
Diploma -
Cahokia Senior High School