Ozzie Macias
Houston,Texas
Summary
Ambitious and forward-thinking professional with a clear vision for the future. Eager to join a company that offers endless opportunities for growth. Aiming to leverage my skills to become a driving force in management and strategic acquisitions, contributing to the company's success and setting new benchmarks in the industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Counter Sales
Texas Pool Supply
09.2021 - Current
- Fostered strong relationships with customers, ensuring a positive experience and repeat business
- Serves as a member of the Digital Champion Team, overseeing applications for website access and maintaining professional standards
- Graduated from the Talent From Within Program, demonstrating commitment to personal and professional development
- Participated in the Train The Trainer Event at corporate headquarters, enhancing training competencies
- Trained staff for two company acquisitions in Saginaw and Livonia, Michigan, showcasing leadership and adaptability
- Managed inventory counts and controls at the branch, ensuring accuracy and efficiency.
Service Technician
Affinity Pool Service
01.2017 - 01.2021
- Maintained chemicals and equipment for over 60 accounts, ensuring optimal pool conditions and customer satisfaction
- Developed and sustained relationships with both customers and professionals, contributing to business growth
- Utilized problem-solving skills to identify and resolve potential issues with pool equipment and chemicals.
Sales Associate
T-Mobile
01.2015 - 01.2017
- Delivered exceptional customer service, consistently meeting sales targets and contributing to store performance
- Stayed abreast of the latest mobile technology to provide knowledgeable recommendations to customers
- Employed negotiation skills and conflict resolution to enhance customer loyalty and resolve any service issues
- Handled cash transactions and payment processing with a high degree of accuracy and responsibility
- Conducted inventory management, ensuring product availability and store readiness.
Education
High School Diploma -
United South High School
Laredo, Texas01.2011
Skills
- Customer Relationship Management
- Team Leadership and Training
- Inventory Control
- Problem-Solving
- Sales and Negotiation
Certification
- Forklift Certification
- Talent From Within Graduate
- Train The Trainer Certified
References
Wayne Singleton - Assistant Branch Manager - (832)-279-8706
Bryan Jackson - Branch Manager - (832)-741-8588
Joshua Garza - Company Owner (Affinity Pool Service) - (832)-938-1313
Hobbies and Interests
- Staying current with technology and regularly building computers
- Outdoor exploration and travel
- Playing basketball and disc golf
Timeline
Counter Sales
Texas Pool Supply
09.2021 - Current
Service Technician
Affinity Pool Service
01.2017 - 01.2021
Sales Associate
T-Mobile
01.2015 - 01.2017
High School Diploma -
United South High School
- Forklift Certification
- Talent From Within Graduate
- Train The Trainer Certified
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