Ozzy Perez
Nebo,KY
Summary
Goal-oriented team member with excellent communication skills, adept at building positive relationships with customers and co-workers. Demonstrates expertise in friendly customer service, problem-solving, and meticulous attention to detail. Highly efficient in managing time, consistently prioritizing tasks with a courteous and responsible approach. Possesses extensive experience in cash handling and quality Management.
Overview
4
4
years of professional experience
Work History
Certified Technician
Integrated Metal Solutions
Madisonville, KY
08.2023 - 08.2024
- Provided clear documentation of completed work orders, maintaining organized records for future reference.
- Led regular team meetings where progress updates were shared resulting in an increase in overall team morale.
- Enhanced equipment efficiency by performing regular maintenance and troubleshooting issues.
- Read blueprints, schematics and technical drawings.
- Transport Materials and supplies by a Forklift
Customer Service
Mcdonald's
Providence, KY
03.2022 - 02.2023
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Increased merchant retention, providing exceptional customer service and consistent communication.
- Supported sales initiatives by providing excellent customer service training sessions.
- Provided exceptional customer service, addressing resident concerns promptly and professionally.
- Provided outstanding customer service, addressing concerns promptly and professionally.
Team Member
Papa Murphy's
Ogden, Utah
08.2020 - 07.2021
- Customer Service, Food Prep, Organization, Packing, Academic Support, Ability To Teach New Hires, Ability to understand Machinery
Education
Associates In A.I.T - Advanced Integrated Technologies
Madisonville Community College
Madisonville, KYHigh School Diploma - Business Management
Hopkin County Academy
Madisonville, KY05.2023
Skills
- Time Management Experienced
- Shift Lead Skillful
- Task Prioritization Experienced
- Customer Service Experienced
- Attention to Detail
- Multitasking and Organization
- Power Tools and Equipment
- Heavy Lifting
- Mechanical Knowledge
- Assembly and production
- System Troubleshooting
- Blueprint Reading
- Quality Control
- Operations Monitoring
- Manufacturing Processes
Timeline
Certified Technician
Integrated Metal Solutions
08.2023 - 08.2024
Customer Service
Mcdonald's
03.2022 - 02.2023
Team Member
Papa Murphy's
08.2020 - 07.2021
Associates In A.I.T - Advanced Integrated Technologies
Madisonville Community College
High School Diploma - Business Management
Hopkin County Academy