CORRINA WALKER
Chandler,AZ
Summary
Results oriented operations professional, offering over a decade of fast paced, goal focused results in sales, customer relations and productivity. Familiar with human resources and adept at supervising, delegation and improvement surrounding operation functions, including inventory management and sourcing leads. Directly interviewed, trained and managed a small team of new hires while introducing increased productivity and cut completion costs.
Overview
11
11
years of professional experience
Work History
Billing Specialist
Aurora Payments
Tempe, AZ
09.2022 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Project execution for department resource.
- Process department alerts from partners and venders.
- Reconciled accounts receivable to general ledger.
- Created improved filing system to maintain secure client data.
- Kept vendor files accurate and up-to-date to expedite payment processing.
HR- Cases Resolution Specialist
Actalent
08.2021 - 09.2022
- Assessed, defined and document scope of projects to resolve escalated tickets and discrepancies using system analytics, documentation, testing, implementation and user supported platforms.
- Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collected and analyzed information to monitor benifits, compensation, contracts and compliance.
- Migrated legacy HRIS system to new technology to minimize business impacts.
Customer Engagement Specialist
Enfold-Endurance International Group Holdings Inc.
10.2019 - 08.2021
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Developed long-term partnerships; supporting rapport, empathy and goal oriented communication.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Hosting Sales & Support Consultant
GoDaddy
01.2017 - 05.2019
- Resolve technical issues related to any Hosting service, FTP clients, cPanel, WordPress, Plesk, MySQL and more while navigating through various systems.
- Sell products and services via inbound phone calls while meeting daily and monthly performance goals.
- Learn all products and services in order to provide ideal solutions based on customer’s expectations.
- Maintain knowledgeable and efficient response during phone calls to achieve optimal customer service.
- Exceed expectations through metric- driven performance standard.
Sales Representative/Training Manager
Action Time
01.2013 - 01.2016
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Built relationships with customers and community to establish long-term business growth.
- Educated customers concerning benefits of product.
- Interviewed and guided potential employees.
- Supervision of small groups of employees.
- Proactive management of productive supportive environment.
- Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
- Evaluated trainee performance to provide individual coaching, tools and constructive feedback.
- Maintained documentation of finances and records.
Education
Bachelor of Science - Applied Mathematic & Biology
Arizona State University
Tempe, AZ08.2024
EMT Certified - Physiology
Bossier Parish Community College
Bossier City, LA07.2011
High School diploma - undefined
2009
Skills
- Staff management
- Marketing & Inventory
- Sales experience
- Administrative support
- Effective problem solver
- Adherence to high customer service standards
- Customer Relationship Management Software (CRM)
- Microsoft Suite Applications
- Account management
- Telemarketing expertise
- Written & oral communication
- Clerical Duties
- Risk Assessment
- Budgeting And Reporting
- Inter-Department Collaboration
- Personnel Training And Development
Timeline
Billing Specialist
Aurora Payments
09.2022 - Current
HR- Cases Resolution Specialist
Actalent
08.2021 - 09.2022
Customer Engagement Specialist
Enfold-Endurance International Group Holdings Inc.
10.2019 - 08.2021
Hosting Sales & Support Consultant
GoDaddy
01.2017 - 05.2019
Sales Representative/Training Manager
Action Time
01.2013 - 01.2016
Bachelor of Science - Applied Mathematic & Biology
Arizona State University
EMT Certified - Physiology
Bossier Parish Community College