Pablo Hernandez
Balch Springs,TX
Summary
Proven track record in enhancing customer satisfaction and sales at Allstate Corp through expert bilingual customer service and effective negotiation skills. Excelled in fast-paced environments, significantly reducing beverage waste and driving repeat business through strong relationship-building. Demonstrates empathy, patience, and data entry proficiency, contributing valuable insights for team improvement.
Overview
5
5
years of professional experience
Work History
CSR, Sales
Allstate Corp
03.2022 - Current
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Handled customer inquiries and suggestions courteously and professionally.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
CSR, Sales
Fred Loya Insurance
03.2021 - 03.2022
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
Head Barback
KITCHEN+KOCKTAILS BY KEVIN KELLY
01.2019 - 03.2021
- Reduced beverage waste by implementing proper pouring techniques and training new staff members.
- Contributed to increased sales by suggesting upselling opportunities to bartenders based on customer selections.
- Demonstrated excellent multitasking abilities, balancing multiple responsibilities simultaneously while maintaining attention to detail in a fast-paced setting.
- Participated in staff meetings, offering valuable insight on areas of improvement within the team dynamic.
Education
High School Diploma -
West Mesquite High School
Mesquite, TX06.2020
Skills
- Cross-Selling and Upselling
- Data entry proficiency
- Empathy and patience
- Performance Tracking
- Customer Service
- Strong negotiation skills
Timeline
CSR, Sales
Allstate Corp
03.2022 - Current
CSR, Sales
Fred Loya Insurance
03.2021 - 03.2022
Head Barback
KITCHEN+KOCKTAILS BY KEVIN KELLY
01.2019 - 03.2021
High School Diploma -
West Mesquite High School
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