Pablo Marin
Berwyn,IL
Summary
Proven leader with a track record of enhancing productivity and customer satisfaction at The Home Depot. Excelled in operations management, driving a 20% increase in repeat business through exceptional team leadership and problem-solving skills. Demonstrated financial acumen and communication, consistently achieving top rankings in sales and service.
Overview
11
11
years of professional experience
Work History
Operations Manager
Floor & Decor
09.2022 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- led a team of 40+ employees, providing training and development to enhance productivity, sales, and customer service.
Specialty Pro Manager
The Home Depot
05.2020 - 09.2022
- Developed and maintained strong relationships with professional contractors and business clients, driving a 20% increase in repeat business.
- Led a team of sales associates, providing training and support to insure exceptional service and meet sales targets.
- Analyzed market trends and competitor activities to identify new sales opportunities and stay ahead in the industry.
- Achieved a top ranking out of 102 stores, demonstrating exceptional performance and leadership in sales and customer service.
Operations Manager
The Home Depot
08.2017 - 05.2020
- Consistently ranked #1 out of 102 stores in the region across three different locations.
- Managed daily operations including inventory control, staff scheduling, and customer service.
- Coordinated with department supervisors to streamline processes, mitigate shrink, and improve overall store efficiency.
- Led a team of 100+ associates, providing training, mentorship, and performance evaluations to maintain high levels of productivity and morale.
Department Supervisor
The Home Depot
09.2013 - 08.2017
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 12 employees, delegated tasks and held each employee accountable for completing assignments.
Education
Bachelor of Arts - Bussines Management
University Of Chicago
Chicago, IL05.2016
Skills
Problem-Solving
Team Leadership
Customer Service
Time Management
Financial Acumen
Communication
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany Culture401k matchStock Options / Equity / Profit SharingTimeline
Operations Manager
Floor & Decor
09.2022 - Current
Specialty Pro Manager
The Home Depot
05.2020 - 09.2022
Operations Manager
The Home Depot
08.2017 - 05.2020
Department Supervisor
The Home Depot
09.2013 - 08.2017
Bachelor of Arts - Bussines Management
University Of Chicago
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