Pablo Mosquera
Bayonne
Summary
Highly communicative professional with more than years of expertise as Concierge for luxurious apartment. Team player provides exceptional guest service. Background in industry positions where client satisfaction is of utmost importance.
Overview
8
8
years of professional experience
Work History
Concierge Specialist
Maverick Concierge
02.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Ensured Concierge Operations were operating effectively and in accordance with Property Management.
- Maintained Client Satisfaction in order to result in the retention of the Contract.
- Ensured that all team members were trained to react intelligently and quickly to any and all emergency situations.
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Concierge Manager
NFC Amenity
05.2020 - 01.2023
- Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction.
- Ensured Concierge Operations were operating effectively and in accordance with Property Management.
- Maintained Client Satisfaction in order to result in the retention of the Contract.
- Ensured that all team members were trained to react intelligently and quickly to any and all emergency situations.
- Used Company Approved Team Scheduler to ensure payroll budget compliance.
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Server Shift Leader
Cheesecake Factory Inc
02.2019 - 03.2020
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Server
Houlihan's Restaurant
09.2015 - 05.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
No Degree - Real Estate
Center For Real Estate Education
Hackensack, NJ08.2023
High School Diploma -
Bayonne High School
Bayonne, NJ07.2014
Skills
- Problem Anticipation and Resolution
- Originality and Creativity
- Client Relationships
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
Timeline
Concierge Specialist
Maverick Concierge
02.2023 - Current
Concierge Manager
NFC Amenity
05.2020 - 01.2023
Server Shift Leader
Cheesecake Factory Inc
02.2019 - 03.2020
Server
Houlihan's Restaurant
09.2015 - 05.2018
No Degree - Real Estate
Center For Real Estate Education
High School Diploma -
Bayonne High School
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