Gabrielle LaChapelle
Houston,TX
Summary
Medical administrative professional with 6+ years of experience in claims processing, scheduling, and prior authorizations. Skilled at managing 50+ patient interactions daily, processing 100+ insurance claims weekly, and improving claim approval rates by 20%. Experienced in remote work environments, EMR systems, and maintaining accuracy and patient satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Concierge Specialist
South Texas Radiology Group
Remote
01.2023 - Current
- Processed and reviewed 100+ medical insurance claims weekly, ensuring accuracy and timely submission.
- Followed up on denied or pending claims, improving claim approval rates by 20%.
- Scheduled and coordinated 30–40 patient appointments per week, supporting clinic operations.
- Maintained accurate documentation in EMR systems, reducing errors and improving office efficiency by 15%.
- Facilitated communication between patients and insurance providers to resolve billing and claims issues.
Medical Secretary
Medical Clinic of Houston
Houston, TX
01.2020 - 01.2023
- Managed 50+ daily patient communications (calls/emails), scheduling appointments and responding to inquiries efficiently.
- Verified insurance coverage and obtained prior authorizations, ensuring timely approval for procedures and treatments.
- Reviewed patient demographics and health history, maintaining 100% accuracy in EMR records.
- Facilitated training for new administrative staff on office procedures and clinic protocols.
Lead Patient Access Representative
UTHealth
Houston, TX
02.2020 - 01.2023
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
- Resolved patient billing issues and collected payments.
Customer Advocate Specialist
CVS Health
Remote
03.2016 - 01.2020
- Resolved complex customer issues remotely, achieving first-call resolution metrics above team average.
- Collaborated with physicians and insurance providers to gather documentation, boosting claim approval rates by 15%.
- Reviewed patient records and improved medical coding accuracy, reducing billing errors by 20%.
- Processed and organized medical billing and insurance information efficiently in a remote environment.
Education
Associate in Applied Science (A.A.S.) - Nursing Administration
San Jacinto Community College
06-2029
High School Diploma -
Summer Creek High School
Houston, TX05-2016
Skills
- Patient Scheduling & Registration
- Medical Billing & Insurance Verification
- Claims Processing & Resolution
- Prior Authorization & Insurance Approvals
- Customer Service & Conflict Resolution
- Data Entry & Documentation Accuracy
- Remote Work Communication
- Multitasking proficiency
Certification
- Certified Medical Assistant (CMA) from the American Association of Medical Assistants (AAMA)
- Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC)
LANGUAGES
English - Native
Timeline
Concierge Specialist
South Texas Radiology Group
01.2023 - Current
Lead Patient Access Representative
UTHealth
02.2020 - 01.2023
Medical Secretary
Medical Clinic of Houston
01.2020 - 01.2023
Customer Advocate Specialist
CVS Health
03.2016 - 01.2020
Associate in Applied Science (A.A.S.) - Nursing Administration
San Jacinto Community College
High School Diploma -
Summer Creek High School