ROLINDA PIERROT
Fort Lauderdale
Summary
Detail-oriented and compassionate healthcare administrative professional with over 3 years of experience in hospital registration and patient support. Proven ability to manage scheduling, insurance verification, and customer service in fast-paced clinical settings. Bilingual in English and Haitian Creole, with strong interpersonal and organizational skills. Committed to HIPAA compliance and continuous process improvement. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Clerical Financial Specialist
Parallon - HCA Florida
01.2022 - Current
- Accurately register patients for emergency, outpatient, and inpatient services using Meditech.
- Collect and verify insurance details, patient demographics, collect payments, and required documentation.
- Collaborate with nurses, technicians, and physicians to streamline patient flow and reduce wait times.
- Maintain HIPAA compliance and uphold confidentiality across all administrative processes.
Guest Lounge Attendant
Sheraton Suites
Plantation
08.2022 - 11.2022
- Welcomed guests and ensured a comfortable lounge environment.
- Maintained cleanliness and organization of lounge areas throughout shifts.
- Assisted guests with beverage selections and food offerings promptly.
Turndown Attendant
Conrad Hilton
Fort Lauderdale
05.2021 - 07.2021
- Prepared guest rooms for evening service, ensuring comfort and cleanliness.
- Delivered personalized turndown services, enhancing guest experiences and satisfaction.
- Managed linen inventory, maintaining stock levels for efficient operations.
- Implemented standard operating procedures for turndown services across the hotel.
Cruise Pier Agent
MLSBC Cruises
Fort Lauderdale
02.2020 - 01.2021
- Greeted and assisted passengers upon arrival at the cruise terminal.
- Processed passenger check-ins efficiently using electronic systems.
- Addressed passenger inquiries and resolved issues promptly during embarkation.
- Ensured compliance with safety regulations set forth by local authorities as well as international maritime laws when it comes to loading vessels with hazardous materials or waste products.
- Assisted with ticket sales, verifying documentation, and providing boarding passes to passengers.
Event Staff
Amerent Bank Arena
01.2017 - 01.2021
- Greeted incoming guests, reviewed tickets and directed to facility locations.
- Organized materials, cleaned facilities, and set up equipment to prepare for events.
- Gave guests first-rate service, support, and worked to resolve concerns to mutual satisfaction.
- Collaborated with other staff members to coordinate activities throughout the day.
- Greeted incoming guests, accepted payments, reviewed tickets, and directed to facility locations.
Summer Camp Counselor
City Of Oakland Parks And Recreation
Orland Park
06.2018 - 08.2018
- Supervised daily activities for campers, ensuring a safe and enjoyable environment.
- Organized arts and crafts sessions, facilitating creativity among participants.
- Led group games and sports, promoting teamwork and physical fitness.
- Resolved conflicts between campers using effective communication strategies.
- Supervised groups of children during recreational activities.
- Ensured that all rules were followed at the camp grounds.
Education
BBA - Health Services Administration
FLORIDA INTERNATIONAL UNIVERSITY
FL 01.2024 - 08/2025
Associate of Arts - Buisness Administration
BROWARD COLLEGE
08.2017 - 12.2021
Skills
- Microsoft Office
- HIPPA Compliance
- Customer Service
- Patient scheduling & Registration
- Meditech (EMR)
- Effective Communication
- Critical Thinking
- Health Insurance Verification
Languages
- Haitian-Creole
- English, Fluent
- Haitian-Creole, Fluent
Timeline
BBA - Health Services Administration
FLORIDA INTERNATIONAL UNIVERSITY
01.2024 - 08/2025
Guest Lounge Attendant
Sheraton Suites
08.2022 - 11.2022
Clerical Financial Specialist
Parallon - HCA Florida
01.2022 - Current
Turndown Attendant
Conrad Hilton
05.2021 - 07.2021
Cruise Pier Agent
MLSBC Cruises
02.2020 - 01.2021
Summer Camp Counselor
City Of Oakland Parks And Recreation
06.2018 - 08.2018
Associate of Arts - Buisness Administration
BROWARD COLLEGE
08.2017 - 12.2021
Event Staff
Amerent Bank Arena
01.2017 - 01.2021