PABLO ONTIVEROS
McAllen,TX
Summary
Seasoned manager with extensive experience in team leadership, operations, and customer service. Proven ability to drive operational efficiency, enhance customer satisfaction, and lead teams to achieve company goals. Seeking to leverage my skills and experience to excel as a Manager in your company, delivering exceptional service and fostering a positive work environment.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Enterprise Rent-A-Car
04.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Owner/Manager/Lead Technician
TechStation Mobile Phone Repair
01.2020 - 01.2022
- Oversaw daily operations, including staff management, inventory control, and customer service, ensuring smooth and efficient store functionality.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Manager/Lead Technician
SmartPhone Medic
01.2012 - 01.2020
- Directed daily operations, including staff supervision, inventory management, and customer service, to ensure optimal performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Stayed up-to-date on industry trends and emerging technologies to provide relevant solutions for customers'' phone problems.
Child Protective Services Investigator II
Texas Department of Family and Protective Services
01.2009 - 01.2010
- Conducted thorough investigations and assessments, ensuring the safety and well-being of children and families.
- Improved child safety by conducting thorough investigations of alleged abuse and neglect cases.
Education
Bachelor of Business Administration in Management -
The University of Texas - Pan American
Edinburg, TX05.2007
Skills
- Team Leadership & Development
- Operational Management
- Customer Service Excellence
- Inventory Management
- Training & Coaching
- Process Improvement
- Conflict Resolution
- Time Management
Timeline
Assistant Manager
Enterprise Rent-A-Car
04.2023 - Current
Owner/Manager/Lead Technician
TechStation Mobile Phone Repair
01.2020 - 01.2022
Manager/Lead Technician
SmartPhone Medic
01.2012 - 01.2020
Child Protective Services Investigator II
Texas Department of Family and Protective Services
01.2009 - 01.2010
Bachelor of Business Administration in Management -
The University of Texas - Pan American