Pablo Ramirez
Riverside,CA
Summary
Seeking a remote opportunity to leverage my skills to contribute to organizational success while embracing flexibility.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Loan Officer and Realtor
THE MORTGAGE PROS FUNDING INC
06.2023 - Current
- Cultivate and manage relationships with a diverse client base, closing an average of two transactions per month.
- Guide clients through complex financing and real estate transactions, ensuring exceptional client satisfaction.
- Successfully negotiated offers resulting in between $7,000 and $12,000 above the asking price for sellers.
Loan Officer and Realtor
NATIONAL REALTY GROUP
05.2020 - 06.2023
- Closed over 25 transactions during my tenure, resulting in a total sales volume of $23.2 million.
- Conducted market research to assist sellers in pricing homes competitively, achieving a 100% faster closing rate than the market average.
- Mentored junior agents, helping them improve their sales.
Loan Officer and Realtor
AMERICAN FUNDING CENTER
03.2016 - 05.2020
- Streamlined prequalification processes, reducing client onboarding time by 80%.
- Delivered educational one-on-one homeownership education, increasing client engagement.
- Grew the client base through referrals and repeat business.
Realtor
Century 21 Town and Country
02.2012 - 03.2016
- Spearheaded marketing campaigns that resulted in an increase in property viewings.
- Achieved recognition as a top commission producer.
- Established relationships with local lenders and contractors to enhance the client experience.
Collector, Spanish Department Specialist, Supervisor
Bank of America
02.2005 - 01.2012
- Front-End Collector (2005-2008): Handled inbound and outbound calls to assist past-due clients with payment plans, and collected payments over the phone.
- Consistently achieved top collector performance metrics, maintaining recognition for exceeding collection goals.
- Spanish Department Specialist (2008-2009): Transitioned to the Spanish-speaking department, serving a diverse customer base, and assisting with secure pilot team operations.
- Addressed account-specific issues with a focus on delivering culturally sensitive, efficient solutions for Spanish-speaking clients.
- Supervisor, Collections Department (2009-2012): Oversaw operations for the entire collections department, managing pre-charge-off accounts from 5-day to 150-day delinquency.
- Supervised escalated calls, including compliance-related inquiries, misapplied payments, credit reporting issues, and secure card concerns.
- Led a team in resolving irate customer situations while ensuring adherence to regulatory and customer service standards.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Recorded information about customers' financial status and collections status efforts.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Education
General Education -
Pasadena City College
Skills
- Client Relationship Management
- Terms negotiation
- Negotiating for buyers and sellers
- Process Efficiency
- Financial expertise
- Customer service-focused
- Collections proficiency
- Proficient in 10-key
- Reliable
- Team player
- Bilingual in spanish
- Excellent time management
- Friendly
- Excellent communicator
Affiliations
- #Activities
* Family oriented activities
* Reading
* Working out
Languages
English
Professional
Spanish
Professional
Timeline
Loan Officer and Realtor
THE MORTGAGE PROS FUNDING INC
06.2023 - Current
Loan Officer and Realtor
NATIONAL REALTY GROUP
05.2020 - 06.2023
Loan Officer and Realtor
AMERICAN FUNDING CENTER
03.2016 - 05.2020
Realtor
Century 21 Town and Country
02.2012 - 03.2016
Collector, Spanish Department Specialist, Supervisor
Bank of America
02.2005 - 01.2012
General Education -
Pasadena City College
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