Pablo Reyes Hernández

Dynamic Food and Beverage Manager with a proven track record at Hotel Krystal Grand Los Cabos Resort & Spa, excelling in team leadership and cost management. Expert in implementing 5 Diamond certification standards, driving continuous improvement, and maximizing talent to enhance guest satisfaction and operational efficiency.

• Knowledge of human relations, successful management of departmental opportunities
• Internal instructor, leadership capacity, ability to train the staff in charge
• Knowledge management of standards, implementation of the 5 Diamond certification by the triple AAA
• Expert on time and operation movements, maximizes the talent of each collaborator
• Constant proactive relationship with the Human Resources department
• Expert in achieving satisfaction results for guests, collaborators and shareholders
• Preventive management of corrective programs with the maintenance department
• Deep cleaning plan for bar and restaurants according to the criteria of the 'H' and 'Cristal' certification
• Leader in the food and beverage operation, proactive and preventive management of the department's activities
• Teamwork with Executive Chef and Bar Manager to maintain the cost of the department
• Responsible for payroll and expenses according to the department's budget

• The Ritz Carlton Cancun, ISO 9002 Certification, Management and Implementation of the 5s, Building trust, Management Service of the standards of the AAA Agreement, Participating in audits AAA Food and Beverage Workshop, The 7 habits of highly qualified people effective, Situational leadership, Distinctive M, Participation in the National Quality Award 1998-1999
• Hyatt Regency Cancun, Sales Techniques in Food and Beverages, Advanced Hygiene taught by 'Cristal', Leadership Training Instructor Trainers, Introduction to sales and production of new world wines
• Fiesta Americana Grand Coral Beach Cancun, 'People first', Prometheus Internal Audits, AAA management standards for restaurants, Service attitude, Customer comes first, along with excellence
• Fairmont MayaKoba Riviera Maya, Restaurant Opening, El Puerto, Training for Implementation Standards, Certified Of Entrepreneurs, Implementation of the 5s, Cost and Budget Management, Departmental Leadership
• Ruth's Chris Cabo San Lucas, Certification for Sommelier by ONSOM, Leadership and development of effective communication, Neurolinguistics, Implementation of company standards, Mystery Shopper audits
• Reflect Resort and Spa, Position certification for quality leaders, Implementation of standards by the brand AM Resorts, Training for the implementation of No no's in the hotel departments, Implementation of audits food hygiene