Pablo Santana
San Antonio,TX
Summary
Detail-oriented professional with experience in restaurant operations management, unmanned aircraft repair, armed security, automotive and motorcycle maintenance repairs. Strengths include asset protection, operational compliance, and firearm safety training. Reliable and honest execution across fast-paced environments with a focus on safety, effectiveness, and punctuality.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Server
Rita's on the Riverwalk
San Antonio, Texas
03.2026 - 08.2026
- Delivered excellent customer service to create positive dining experiences.
- Promoted menu items and upsold daily specials to increase customer engagement and satisfaction.
- Processed customer orders accurately through point-of-sale system, ensuring timely service.
- Maintained cleanliness and organization of dining area and service stations to enhance guest experience.
Cook, Bartender, Bar back
Kennedy's Irish Pub
San Antonio, Texas
03.2023 - 12.2025
- Cooked traditional Irish dishes, enhancing customer dining experience.
- Managed inventory and stocked kitchen supplies to maintain operational efficiency.
- Sanitized kitchen equipment and surfaces after each service to ensure cleanliness
- Monitored and replaced kegs, ensuring optimal beverage availability for busy shifts.
- Organized glassware and beverage inventory, ensuring timely availability for service.
- Supported guest service by delivering drinks and clearing tables promptly.
Server
Chuy's Tex-Mex Restaurant
San Antonio, Texas
01.2021 - 02.2023
- Delivered food and beverages to tables promptly and courteously.
- Assisted with menu knowledge and recommendations for guests.
- Collaborated with kitchen staff to ensure order accuracy.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled cash transactions and processed payments securely.
Administrative Manager
Redhook Cajun Seafood
San Antonio, Texas
12.2020 - 01.2022
- Managed daily administrative operations for a seafood restaurant environment.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Assisted in training new hires on operational procedures and customer service standards.
- Developed and maintained filing systems for employee records and documents.
- Organized and maintained files for employee payroll processing.
- Processed payroll documentation accurately and efficiently.
- Processed payroll information including taxes, garnishments, benefits deductions.
- Reviewed payroll documentation prior to submission to payroll department.
- Maintained accurate attendance records for payroll purposes.
Commissioned Security Officer
San Antonio Protective Services
San Antonio, Texas
12.2016 - 03.2018
- Patrolled assigned areas to deter criminal activity and ensure safety.
- Monitored surveillance cameras for suspicious behavior and incidents.
- Responded to emergency situations following established protocols and procedures.
- Collaborated with law enforcement to address ongoing security concerns effectively.
- Provided assistance with crowd control during special events or protests.
- Intervened in physical altercations between individuals onsite with appropriate force when needed.
- Ensured compliance with applicable laws regarding weapons possession and usage.
- Guided visitors through the facility to ensure their safety and compliance with security protocols. throughout the facility as required.
- Searched bags manually to identify prohibited items and contraband.
Inventory-Parts/Mechanic Supervisor
Tricon Precast Ltd.
New Braunfels, Texas
01.2016 - 01.2018
- Managed inventory of tools and replacement parts, streamlining operations and minimizing downtime.
- Supervised mechanics performing maintenance and repairs.
- Oversaw daily maintenance and repair of precast concrete equipment, ensuring optimal functionality.
- Maintained and updated maintenance records and work order logs for accurate tracking of service history.
- Implemented safety protocols to ensure compliance with industry standards.
- Used computer maintenance program to produce repair orders and charge out parts.
Front of House Manager
Mimi's Cafe at The Rim
San Antonio, Texas
12.2013 - 12.2016
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Managed daily front of house operations for a busy dining environment.
- Supervised staff, ensuring high-quality customer service and team collaboration.
- Trained new employees on service standards and restaurant procedures.
- Handled customer inquiries and resolved complaints promptly and effectively.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Monitored cash registers for discrepancies and resolved issues promptly.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
Lead broiler cook
Perry's Steakhouse
San Antonio, Texas
11.2012 - 12.2016
- Created diverse broiler dishes to meet customer preferences in a fast-paced kitchen.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Measured and organized ingredients for daily menu items according to standardized recipes, ensuring consistency.
- Collaborated with teammates to prepare dishes efficiently, contributing to high customer satisfaction during peak service times.
- Adjusted operations rapidly during busy service periods to meet customer demands. to changing orders during peak service times.
- Operated deep fryers safely while cooking food items as per customer requests.
- Maintained cleanliness and organization of kitchen workstations and equipment.
Non-Commissioned Security Officer
Top Gun Body Guard, Investigations & Security Cons
San Antonio, TX
01.2015 - 07.2015
- Monitored surveillance equipment to detect suspicious activity in real-time.
- Patrolled assigned areas regularly, maintaining a visible security presence.
- Performed foot patrols in designated areas, reporting any suspicious activities immediately.
- Conducted thorough security checks at various locations to ensure safety.
- Maintained a log of all activity while on duty, including patrol routes taken and any incidents encountered.
- Interacted with visitors and employees to provide directions and answer questions regarding building access and regulations.
Education
GED -
Fox Tech High School
San Antonio, TX01-2011
Some College (No Degree) - Automotive Service Technician
South Texas Vocational Institute
San Antonio, TXSkills
- Customer service
- Order processing
- POS operation
- Order Accuracy
- Cash Handling
- Menu Knowledge
- Food Safety Certification
- Guest Engagement
- Dining Experience Enhancement
- Service Excellence
- Conflict Resolution
- Team Collaboration
- Inventory management
- Customer Relations
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Server
Rita's on the Riverwalk
03.2026 - 08.2026
Cook, Bartender, Bar back
Kennedy's Irish Pub
03.2023 - 12.2025
Server
Chuy's Tex-Mex Restaurant
01.2021 - 02.2023
Administrative Manager
Redhook Cajun Seafood
12.2020 - 01.2022
Commissioned Security Officer
San Antonio Protective Services
12.2016 - 03.2018
Inventory-Parts/Mechanic Supervisor
Tricon Precast Ltd.
01.2016 - 01.2018
Non-Commissioned Security Officer
Top Gun Body Guard, Investigations & Security Cons
01.2015 - 07.2015
Front of House Manager
Mimi's Cafe at The Rim
12.2013 - 12.2016
Lead broiler cook
Perry's Steakhouse
11.2012 - 12.2016
GED -
Fox Tech High School
Some College (No Degree) - Automotive Service Technician
South Texas Vocational Institute