Pablo Serrano
East Windsor,NJ
Summary
Proven Retail Sales Associate at Kohls Department Store, adept in customer service and cash handling, enhanced shopping experiences through meticulous organization and problem-solving. Mentored new staff, showcasing leadership and teamwork. Fluent in Spanish, proficient in payment processing, and skilled in efficiently managing high-volume transactions. Achieved significant improvements in customer engagement and operational efficiency.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Kohls Department Store
07.2022 - 08.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Picked and packed orders placed online for in store pick and ship from store.
- Received and sorted Amazon returns through their partnership with Kohls
- Palletized Amazon returns and loaded them onto shipping container via pallet jack as well as loading and unloading merchandise
- Managed merchandise in the stockroom
Cashier
ShopRite
01.2022 - 06.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelor Of Science (In Progress) - Biological Sciences
Rowan University
Glassboro, NJ05-2028
High School Diploma -
Hightstown High School
Hightstown, NJ06.2024
Skills
- FLUENT IN spanish
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Cash Handling
- Customer Engagement
- Cash Register Operation
- Truck unloading
- Reliable and Responsible
Timeline
Retail Sales Associate
Kohls Department Store
07.2022 - 08.2024
Cashier
ShopRite
01.2022 - 06.2022
Bachelor Of Science (In Progress) - Biological Sciences
Rowan University
High School Diploma -
Hightstown High School
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