Pablo viales
madison
Summary
Service-oriented professional with extensive experience in concierge roles, specializing in personalized guest services and front desk management. Proven ability to communicate effectively and resolve issues promptly, resulting in enhanced guest satisfaction. Successfully improved service delivery processes, leading to a measurable increase in positive client feedback.
Overview
4
4
years of professional experience
Work History
Concierge
Green Coast Rental
Quepos
12.2020 - 11.2021
- Facilitated check-in and check-out procedures, confirming reservations and directing guests to rooms.
- Addressed all customer complaints promptly to ensure satisfaction.
- Delivered comprehensive information on city attractions, dining, transportation, and activities.
- Provided personalized concierge services, including spa bookings and transportation arrangements.
- Processed reservations efficiently via phone and online platforms.
- Responded to customer inquiries promptly through telephone, email, or in-person interactions while maintaining professionalism.
Concierge
Tulemar Vacation Home Rentals & Sales
Quepos
01.2018 - 11.2020
- Delivered personalized recommendations for dining, entertainment, and cultural activities.
- Resolved guest inquiries and issues promptly to enhance satisfaction.
- Assisted with check-in and check-out procedures, confirming reservation details and providing directions.
- Maintained up-to-date knowledge of local attractions, events, and nightlife to advise guests.
- Protected confidentiality of guest information and transactions at all times.
- Responded swiftly to customer inquiries via phone, email, or in-person while ensuring friendliness.
- Coordinated tours and expeditions, overseeing accommodations, transport, equipment, and medical personnel availability.
Education
High School Diploma -
CTP De Quepos
Costa Rica12-2018
Skills
- Reservation management
- Customer service and support
- Conflict resolution strategies
- Transportation coordination
- Communication skills
- Problem solving techniques
- Relationship management
- Personalized service delivery
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Concierge
Green Coast Rental
12.2020 - 11.2021
Concierge
Tulemar Vacation Home Rentals & Sales
01.2018 - 11.2020
High School Diploma -
CTP De Quepos
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