PABLO A. RODRIGUEZ
Moreland,USA
Summary
Experienced professional offers several years working in airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing flight attendant position to provide exceptional customer service to travelers.
Overview
9
9
years of professional experience
Work History
Flight Attendant
United Airlines
Newark, NJ
03.2024 - Current
- Help passengers feel comfortable by providing requested items and answering questions.
- Provide assistance to disabled passengers when necessary.
- Provide safety instructions to passengers prior to takeoff and landing.
- Deliver onboard customer service including food and beverage service.
Customer Service Rep. III
AllSource PPS
Atlanta, GA
10.2023 - Current
- Provide customer service and technical support for mobile devices via Phone, Videochat, Email and in Person for a large group of Flight Attendants, assuring compliance for their trips
Bilingual CSR
Your Town Health
Palmetto, GA
08.2022 - 10.2023
- Provide customer service at the front desk of the dental office, collect and post payments on patient accounts, schedule appointments, verify insurance eligibility, answer phone calls
Healthcare Associate
Sutherland Global
Bogota, Colombia
09.2020 - 04.2021
- Provide information regarding insurance coverage, benefits, eligibility, claim status, processing times, timely filing, etc
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Flight Attendant
Viva Air Colombia
Bogotá, Colombia
09.2018 - 03.2020
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures
- Administered and coordinated emergency procedures or care, enhancing onboard safety
- Offered answers to passengers' questions and resolved issues that arose during flights
Administrative Assistant
Avianca S.A
Bogotá, Colombia
09.2015 - 05.2018
- Manage technical records for training and regulatory compliance of pilots, dispatchers and cabin crew
- Guarantee up-to-date manuals and documents on board the airplanes
- Update electronic devices on board and in training facilities
Education
BBA - Business Administration
Politecnico Grancolombiano
Bogotá, COL, COL09.2020
Tourism Management -
Politecnico Grancolombiano
Bogotá, COL, COL02.2019
Flight Attendant and Airport Services Training -
Corporacion Educativa Indoamericana
Bogotá, COL, COL03.2015
Skills
- Translation and Interpretation Services
- Customer Service
- Emergency Procedures
- Passenger safety management
- Interpersonal communications
- Time management
- Conflict resolution
- Attention to detail
- Strong work ethic
- Professional appearance
- Teamwork and cooperation
- Adaptability and flexibility
- Brand promotion
- Emergency response
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Flight Attendant
United Airlines
03.2024 - Current
Customer Service Rep. III
AllSource PPS
10.2023 - Current
Bilingual CSR
Your Town Health
08.2022 - 10.2023
Healthcare Associate
Sutherland Global
09.2020 - 04.2021
Flight Attendant
Viva Air Colombia
09.2018 - 03.2020
Administrative Assistant
Avianca S.A
09.2015 - 05.2018
BBA - Business Administration
Politecnico Grancolombiano
Tourism Management -
Politecnico Grancolombiano
Flight Attendant and Airport Services Training -
Corporacion Educativa Indoamericana
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