Ashley Nichelson
El Paso,TX
Summary
Personable and dedicated employee with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Flight Attendant
Delta Air Lines
Atlanta, GA
04.2023 - Current
- Ensured passenger safety through compliance with FAA regulations and emergency procedures.
- Delivered exceptional customer service by addressing passenger needs and resolving issues promptly.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Dog Caretaker
Sierra West Airlines
El Paso, TX
11.2021 - Current
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Cared for pets during owners' absences.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
Owner
Chalina Custom Designs
El Paso, TX
01.2021 - Current
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Hosted special events to boost brand awareness and increase community engagement.
- Conferred with customers to understand needs and finalize purchase orders.
- Resolved issues quickly through meticulous research and quick decision-making.
- Set pricing structures according to market analytics and emerging trends.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
Manager
Go Wine House
El Paso, TX
03.2020 - 04.2021
- Entered time and attendance logs in preparation for payroll.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Monitored staff performance and addressed issues.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Billing Specialist/Technical Support Representative
Continuum Solutions
El Paso, TX
04.2019 - 02.2020
- Input payment history and other financial data to keep customer accounts up-to-date in system.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Airmen
USAF
San Antonio, TX
03.2016 - 09.2016
- Enforced military laws and regulations.
- Completed regular patrols of assigned areas within operations areas.
- Supervised maintenance of tactical plans and equipment while monitoring personnel, improving overall preparedness for emergencies.
- Directed and controlled crowds at base functions and organized and recorded facts to prepare incident reports.
- Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
Education
High School Diploma -
Stephen F Austin High School
El Paso06.2015
Skills
- Verbal and Written Communication
- Honest and Trustworthy
- Adaptability and Dependability
- Animal Safety
- Work Prioritization
- Customer Service
- Efficient and Detail-Oriented
- Spanish and English Fluency
- Translation and Interpretation Services
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Establishing and Maintaining Customer Relationships
- Strong Analytical and Problem Solving Skills
- Teamwork and Collaboration
- Public Safety
- Protecting People and Property
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Education and Training
other
Timeline
Flight Attendant
Delta Air Lines
04.2023 - Current
Dog Caretaker
Sierra West Airlines
11.2021 - Current
Owner
Chalina Custom Designs
01.2021 - Current
Manager
Go Wine House
03.2020 - 04.2021
Billing Specialist/Technical Support Representative
Continuum Solutions
04.2019 - 02.2020
Airmen
USAF
03.2016 - 09.2016
High School Diploma -
Stephen F Austin High School