Pablo Fernando Franco Vega
Canoga Park,CA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Baker
Pascal Patisserie & Cafe
02.2023 - Current
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Resolved customer concerns with positive approach and constructive strategies.
- Coordinated food deliveries to guarantee timely arrival of supplies.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared dough for variety of pastries, cakes and breads.
Mecanico
Got Worxk
01.2022 - 12.2023
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Disassembled defective parts to make proper repairs.
- Inspected and tested equipment to locate worn and damaged parts.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
Supervisor
Atento
12.2018 - 10.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Customer Service Executive
Atento
01.2017 - 05.2018
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Informed customers of upcoming promotions and deals to boost sales.
Supervisor
Asesoria Y Auditoria Contable
10.2012 - 07.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
No Degree - Business Administration
Universidad Galileo
Guatemala10.2028
GED -
Yulimay P.C.
Guatemala10.2010
High School Diploma -
Liceo Integral Mixto León De Judá
Guatemala10.2008
Skills
- Quality Standards
- Performance Motivation
- Player Engagement
- Supervising Employees
- Resolving Complaints
- Staff Discipline
- Set Up Devices
- Tool Preparation
Certification
- Excel office skills
- Telephone representative
Timeline
Baker
Pascal Patisserie & Cafe
02.2023 - Current
Mecanico
Got Worxk
01.2022 - 12.2023
Supervisor
Atento
12.2018 - 10.2021
Customer Service Executive
Atento
01.2017 - 05.2018
Supervisor
Asesoria Y Auditoria Contable
10.2012 - 07.2016
No Degree - Business Administration
Universidad Galileo
GED -
Yulimay P.C.
High School Diploma -
Liceo Integral Mixto León De Judá
- Excel office skills
- Telephone representative
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