Pablo Javier Alfonso Huerta
HOTEL NACIONAL
Miami,FL
2
years of professional experience
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
FRONT DESK CONCIERGE
1 Year 8 Months- Eoming atmosphere for guests.
- Assisted guests with reservationhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Streamlined check-in and check-out processes for increased efficiency and improved guest experience.
- Maintained a clean and organized front desk area, contributing to a welcns, modifications, and cancellations in a courteous and professional manner.
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Coordinated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
Education
High School Diploma
Skills
Calendar Management
Exceptional Communication
Transportation Coordination
Conflict Resolution
Customer Service
Guest Relations
Computer proficiency
Strong multitasking
Team player attitude
Task prioritization
Timeline
FRONT DESK CONCIERGE
HOTEL NACIONAL
03.2022 - 11.2023Read More
IPU PRESIDENT ALLENDE
High School Diploma
Read More