Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

pacombe skelton

East Orange ,NJ

Summary

Dynamic Customer Service Representative with two years at a leading firm, adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Skilled in problem resolution and active listening, I effectively handled escalated calls, ensuring satisfactory outcomes for clients and the company. Strong product knowledge enabled tailored recommendations, fostering lasting relationships.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

2 Years
02.2022 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

St Peter College
Haïti Mirebalais
07.2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Relationship building

Languages

English , french , haïtian creole
Professional Working

Timeline

Customer Service Representative

2 Years
02.2022 - 08.2023

St Peter College
pacombe skelton