PAGE GAGLIARDO
Mayo Clinic
Green Cove Springs,FL
9
years of professional experience
Diligent Procedure-Surgery Scheduler with comprehensive background in coordinating surgery schedules and facilitating seamless communication between medical staff and patients. Proven ability to streamline scheduling processes and ensure accuracy in appointment management. Demonstrated proficiency in multitasking and maintaining confidentiality in high-pressure environments.
Work History
Procedure Surgery Scheduler
1 Year 1 Month- Collaborated with clinical teams to ensure accurate procedure bookings and patient information management.
- Coordinated daily procedure/surgery schedules to optimize resource allocation and minimize patient wait times.
- Monitored scheduling software for errors, ensuring data accuracy and timely updates to calendars.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated clinical team schedules for seamless procedure planning and execution.
- Coordinated with multiple departments to ensure smooth operation on surgery days, reducing patient wait times.
- Facilitated communication between patients and medical staff
Desk Operations Specialist
1 Year 11 Months- Delivered exceptional customer service at checkout desk to patients and providers.
- Coordinated complex appointment sequencing to optimize scheduling efficiency.
- Processed financial screenings to assess patient eligibility.
- Assisted patients with scheduling inquiries through inbound phone calls.
- Verified insurance eligibility prior to scheduling appointments and procedures.
- Managed appointment scheduling for staff members to streamline operations.
- Performed administrative tasks, including printing and mailing appointment guides to patients.
Administrative Assistant
1 Year 10 Months- Permitting
- Ordering materials needed for crews for repairs and reroofs
- Estimating
- Accounts Receivable
- Scheduling inspections with specific county
- Supported meetings by organizing spaces, preparing documentation, and completing meeting notes.
- Handled communications between staff and customers, including producing error-free correspondence and routing all mail.
- Entered information onto digital systems to maintain data quality and accuracy.
- Supported workflow of daily administrative tasks to achieve targets and deadlines.
- Welcomed guests, issued passes and took incoming phone calls at reception.
- Coordinated appointments and schedules for executive staff members.
- Processed invoices and expense reports according to company policies.
- Maintained inventory of office supplies and placed orders.
- Entered data accurately into spreadsheets and databases for record-keeping purposes.
Office Manager
11 Months- Generated reports to inform leadership of profits, operations and other key metrics.
- Implemented efficient filing systems for paper and electronic documents.
- Evaluated employee performance through regular reviews and provided constructive feedback for improvement.
- Coordinated office events, meetings, and appointments for staff members.
- Processed payroll for all employees, including calculating overtime pay.
- Ordered office supplies and maintained inventory levels to prevent shortages.
- Trained new employees on company policies, procedures, and software systems.
- Collaborated with administrative staff on billing, accounts payable and other financial tasks.
Sales Team Leader
1 Year 7 Months- Business to business and door to door sales
- Actively participated in team meetings to share ideas for boosting sales performance.
- Achieved sales goals through established sales techniques and creative communication skills.
- Delivered sales pitch to prospective customers through door-to-door sales.
- Met minimum monthly sales goals using leads generated from daily sales calls.
Member E-Service Representative II
7 Months- Call center representative
- Customer Service
- Opened bank accounts via online applications
- Monitored and managed emails
- Assisted customers with online banking applications
Member Service Specialist
1 Year- Call center representative
- Provided exceptional consultative customer service
- Assisted customers with their banking needs and questions
- Took over 80+ inbound calls a day
Call Center Representative
10 Months- Supported Wells Fargo Home Mortgage
- Assisted customers with their mortgage needs
- Provided exceptional customer service
- Took over 50+ inbound calls a day
Education
High School Diploma
Some College (No Degree)
Skills
Team collaboration
Strong organizational skills
Medical terminology
Schedule coordination
Calendar management
Patient coordination
Office administration
Problem-solving
Organization and time management
Collaboration and teamwork
Critical thinking
Customer service
Timeline
Procedure Surgery Scheduler
Mayo Clinic
09.2025 - CurrentRead More
Desk Operations Specialist
Mayo Clinic
11.2024 - CurrentRead More
Administrative Assistant
Tadlock Roofing
12.2022 - 10.2024Read More
Office Manager
SEC Roofing
12.2021 - 11.2022Read More
Sales Team Leader
Bayside Promotions
05.2020 - 12.2021Read More
Member E-Service Representative II
First Florida Credit Union
10.2019 - 05.2020Read More
Member Service Specialist
Vystar Credit Union
08.2018 - 08.2019Read More
Call Center Representative
Enhanced Resource Center
10.2017 - 08.2018Read More
St. John's River State College
Some College (No Degree)
Read More
Clay High School
High School Diploma
Read More