Dedicated customer service professional with expertise in resolving inquiries and enhancing satisfaction. Proven ability to streamline processes and train staff, driving operational efficiency and loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
WesBanco
Fostoria, OH
08.2021 - Current
Resolved customer inquiries efficiently through multi-channel communication, enhancing overall satisfaction.
Processed transactions accurately, ensuring compliance with banking policies and procedures.
Assisted in training new staff on customer service protocols and system navigation.
Maintained detailed records of customer interactions to support follow-up and resolution tracking.
Collaborated with team members to streamline service delivery processes, improving response times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Manager
Haritti LLC
Fostoria, OH
04.2012 - 07.2021
Developed and implemented operational strategies to enhance team efficiency and productivity.
Streamlined communication processes across departments to improve collaboration and project outcomes.
Mentored junior staff, fostering professional growth and increasing team competency.
Analyzed performance metrics to identify improvement areas and drive strategic initiatives.
Managed vendor relationships, negotiating contracts to optimize service delivery and reduce costs.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.