Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pagee Dyer

Fostoria,OH

Summary

Dedicated customer service professional with expertise in resolving inquiries and enhancing satisfaction. Proven ability to streamline processes and train staff, driving operational efficiency and loyalty.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

WesBanco
Fostoria, OH
08.2021 - Current
  • Resolved customer inquiries efficiently through multi-channel communication, enhancing overall satisfaction.
  • Processed transactions accurately, ensuring compliance with banking policies and procedures.
  • Assisted in training new staff on customer service protocols and system navigation.
  • Maintained detailed records of customer interactions to support follow-up and resolution tracking.
  • Collaborated with team members to streamline service delivery processes, improving response times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assistant Manager

Haritti LLC
Fostoria, OH
04.2012 - 07.2021
  • Developed and implemented operational strategies to enhance team efficiency and productivity.
  • Streamlined communication processes across departments to improve collaboration and project outcomes.
  • Mentored junior staff, fostering professional growth and increasing team competency.
  • Analyzed performance metrics to identify improvement areas and drive strategic initiatives.
  • Managed vendor relationships, negotiating contracts to optimize service delivery and reduce costs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

High School Diploma -

Fostoria High School
Fostoria, OH
06-1994

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Scheduling
  • Order processing

Timeline

Customer Service Representative

WesBanco
08.2021 - Current

Assistant Manager

Haritti LLC
04.2012 - 07.2021

High School Diploma -

Fostoria High School