Shatavya Page
Fort Campbell,Kentucky
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement. Detail-oriented, organized and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Distinguished by leadership to be an organized and dependable candidate successful at managing multiple priorities with a positive attitude with willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Information Technology Specialist
US Army
04.2023 - Current
- Repaired and installed computer-related hardware and software based on deployment procedures.
- Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction levels.
- Demonstrated strong organizational, leadership, and time management skills while managing multiple projects.
- Mentored junior IT staff members, fostering a culture of continuous learning and professional development.
Information Technology Specialist
US Army
04.2022 - 04.2023
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Explained security measures in simple terminology to help users understand malware and phishing threats; Trained end-users on new software applications, increasing productivity across departments.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Information Technology Technician
US Army
08.2021 - 04.2022
- Configured hardware, devices, and software to set up work stations for employees; Created user accounts and assigned permissions.
- Investigated and corrected problems with printers, copiers and other peripheral devices; Installed, configured and maintained computer systems and network connections.
- Learned and adapted quickly to new technology and software applications; Researched and identified solutions to technical problems.
- Worked well in many team settings, providing support and guidance; Proved successful working within tight deadlines and in fast-paced environments.
Education
Some College (No Degree) - Computer Science
University of Maryland Global Campus
South KoreaBachelor of Science - Cybersecurity & Information Assurance
Western Governors University
Salt Lake City, UT09.2024
Skills
- Ticket support system management
- Application Configuration
- Problem-solving skills
- Project Coordination
- Customer Service
- Initiative
- Remote Conferencing Support
- Hardware Installation
- System Testing
- Quick Learner
- Team Player
- Resilience
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of four staff members.
- Promoted to Senior Help Desk after five months of employment.
Affiliations
- Character Lab Alumni
- Former Student Government VP
- Former Intern for Addition Financial
Timeline
Information Technology Specialist
US Army
04.2023 - Current
Information Technology Specialist
US Army
04.2022 - 04.2023
Information Technology Technician
US Army
08.2021 - 04.2022
Some College (No Degree) - Computer Science
University of Maryland Global Campus
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University