Quality assurance professional with significant experience ensuring product and process quality. Proven ability to identify and rectify defects, enhancing operational efficiency and client satisfaction. Reliable team player with strong focus on collaboration and adaptability to changing needs and priorities.
Overview
7
7
years of professional experience
Work History
Quality Assurance Coordinator
Power Home Remodeling
Chester, PA
01.2023 - Current
Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
Ensured compliance with industry standards and regulatory guidelines for quality management systems.
Tactical Operations Coordinator- Management
Ozitus International, Camden Police Department
Camden, NJ
01.2019 - 11.2022
Collaborated with area managers to evaluate needs and optimize operational plans.
Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
Boosted productivity by establishing effective communication channels between departments.
Maximized resource utilization by monitoring staff schedules and allocating tasks.
Billing Specialist
Receivable Recovery Solutions
Deptford, NJ
01.2018 - 02.2019
Researched and resolved billing discrepancies to enable accurate billing.
Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Worked with multiple departments to check proper billing information.
Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Education
Bachelor of Science - Criminal Justice, Psychology
Rutgers Camden
Camden, NJ
05-2014
Skills
Quality management systems
Strategic planning
Material specifications
Documentation management
Customer focus
Relationship building
Timeline
Quality Assurance Coordinator
Power Home Remodeling
01.2023 - Current
Tactical Operations Coordinator- Management
Ozitus International, Camden Police Department
01.2019 - 11.2022
Billing Specialist
Receivable Recovery Solutions
01.2018 - 02.2019
Bachelor of Science - Criminal Justice, Psychology
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