PAIGE ARMOSINO
Summary
Detail-oriented professional with hands-on experience. Known for providing personalized, anticipatory service with discretion, and poise. Skilled in SpaSoft and Book4Time spa scheduling services, and adept at cross-departmental communication. Exhibits exceptional proficiency in collaborative teamwork and strategic planning.
Overview
7
7
years of professional experience
Work History
Spa Concierge & Reservationist
Rancho Valencia Resort and Spa
Rancho Santa Fe, CA
03.2024 - 05.2025
- Delivered personalized, anticipatory service in accordance with Forbes 15-Star standards, enhancing guest satisfaction and loyalty.
- Greeted spa guests with a warm, luxury-level welcome; offered detailed guidance on services, amenities, and wellness programs.
- Handled scheduling and confirming of spa appointments via telephone, email, and in-person requests with a high level of accuracy and discretion.
- Maintained comprehensive and confidential client profiles in SpaSoft, Book4Time, and hotel systems to ensure consistent, tailored service.
- Managed multi-line phones, addressed inquiries promptly, and communicated across departments to support seamless guest experiences.
- Supported high-profile and VIP clientele with discretion, exceptional professionalism, and elevated attention to detail.
- Contributed to a team-based environment while upholding Relais & Châteaux values of excellence, authenticity, and dedication to guest well-being.
Data Entry, Administration
Ironstone Group
San Marcos, CA
01.2020 - 01.2024
- Utilized strong attention to detail and accuracy to enter and maintain data records for various projects.
- Collaborated with team members remotely to ensure timely completion of data entry tasks.
- Demonstrated proficiency in utilizing data entry software and tools, ensuring efficient and error-free data input.
- Implemented quality control measures to verify the accuracy of data entered, resulting in improved data integrity.
- Actively participated in team meetings and training sessions to enhance data entry skills and stay updated on project requirements.
- Developed effective organizational strategies to manage large volumes of data, ensuring efficient and streamlined workflows.
- Maintained confidentiality and handled sensitive information with utmost professionalism and discretion.
- Proactively identified and reported data inconsistencies or errors, contributing to continuous process improvement.
Hostess, Server
Mangia e Bevi
01.2018 - 01.2020
- Provided exceptional customer service to upscale clientele, ensuring a memorable dining experience.
- Greeted and seated guests, offering personalized recommendations and accommodating special requests.
- Demonstrated extensive knowledge of the menu, including ingredients, preparation methods, and wine pairings.
- Took accurate food and beverage orders, utilizing strong attention to detail and ensuring accuracy in order placement.
- Coordinated with the kitchen and bar staff to ensure timely and seamless service.
- Delivered food and beverages promptly, while maintaining proper presentation and adhering to service standards.
- Anticipated and fulfilled guests' needs, offering additional recommendations and addressing any concerns or issues.
- Handled cash and credit card transactions accurately, processing payments and providing change when necessary.
- Collaborated with team members to maintain a clean and organized work environment, assisting with setup and breakdown of dining areas.
Education
High School -
Escondido Charter High School
01-2019
Skills
- Forbes 15-Star Service Training
- Relais & Chateaux Hospitality Standards
- SpaSoft & Book4Time
- Guest Recovery & Emotional Intelligence
- Professional Email & Phone Etiquette
- Anticipatory, High-Touch Service
- Multi-tasking in Luxury Environments
- Discretion with High-Profile Guests
- Cross Departmental Communication
- Upscale Food Service
- Data Entry
Timeline
Spa Concierge & Reservationist
Rancho Valencia Resort and Spa
03.2024 - 05.2025
Data Entry, Administration
Ironstone Group
01.2020 - 01.2024
Hostess, Server
Mangia e Bevi
01.2018 - 01.2020
High School -
Escondido Charter High School