MICHAEL JONESON VALDEZ
Las Vegas,NV
Summary
Hospitality professional with 10+ years of luxury service experience at Wynn Las Vegas, specializing in high-volume nightlife, banquets, and fine dining environments. Skilled at anticipating guest needs, elevating the dining experience, and delivering Forbes Five-Star and AAA Five Diamond standards. Proven ability to support both intimate dining experiences and large events with precision, professionalism, and warmth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Server Assistant
XS & Tryst Nightclub – Wynn Las Vegas
01.2007 - Current
- Completed training in Wynn banquet etiquette and proper sequence of service standards in January 2025.
- Collaborated with servers, cocktail staff, and banquet teams to deliver seamless private event service.
- Anticipated guest needs, responded promptly, and created a welcoming, professional atmosphere.
- Assisted guests with property information regarding events, promotions, and attractions.
- Set up tables, monitored and refreshed ice, mixers, and garnishes; prepared cocktails as needed.
- Maintained strong knowledge of menu items, beverage offerings, and presentation standards.
- Supported banquet setup by following BEO (Banquet Event Orders) and organizing displays.
- Accommodated special guest requests with flexibility and professionalism.
- Greeted guests and represented Wynn Las Vegas with warmth and hospitality.
- Ensured sanitation and cleanliness, meeting Clark County Health Department standards.
Food Server
Andre’s Bistro and Bar
01.2017 - 12.2018
- Delivered refined French and Italian-inspired dining service in a high-end bistro environment.
- Guided guests through seasonal menus, making recommendations for appetizers, entrées, and desserts.
- Provided wine and cocktail service, including pairing suggestions tailored to guest preferences.
- Set and maintained tables to fine dining standards, ensuring an elegant atmosphere.
- Anticipated guest needs, accommodated special requests, and resolved concerns promptly.
- Collaborated closely with chefs and bartenders to ensure accurate and timely order delivery.
- Processed payments and maintained detailed knowledge of daily specials, menu changes, and promotions.
- Maintained strict adherence to sanitation and safety standards, ensuring a clean and professional dining room.
Education
No Degree - Marketing
University of Nevada, Las Vegas
Las Vegas, NVSkills
- Luxury Service Experience
- 15 years at Wynn Las Vegas, known for Forbes Five-Star and AAA Five Diamond standards
- Banquet & Fine Dining Training
- Trained in banquet etiquette, sequence of service, and food & beverage presentation
- Guest Relations & Upscale Hospitality
- Strong record of anticipating guest needs and accommodating special requests
- High-Volume Experience
- Served in fast-paced, high-volume environments (nightclubs, banquets, large events) without sacrificing quality
- Teamwork & Communication
- Collaborated daily with servers, captains, cocktail staff, and banquet teams
- Strong familiarity with menu items, preparation styles, garnishes, and wine/cocktail service
- Recognition for Excellence
- Earned Employee of the Quarter and consistently praised for guest service
Accomplishments
Awarded Employee of the Quarter for exceptional service and team contributions.
Completed training in Wynn banquet etiquette and proper sequence of service standards in January 2025.
Certification
Completed training in Wynn banquet etiquette and proper sequence of service standards in January 2025.
TAM Card
Food Handler Safety Training Card
Awards
Awarded Employee of the Quarter for exceptional service and team contributions.
Timeline
Food Server
Andre’s Bistro and Bar
01.2017 - 12.2018
Server Assistant
XS & Tryst Nightclub – Wynn Las Vegas
01.2007 - Current
No Degree - Marketing
University of Nevada, Las Vegas
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