Paige-Ashleigh Pressley
Little River,SC
Summary
Accomplished Operations Management Specialist and Waitress Supervisor with a proven track record at United Parcel Service, UPS, and Atlantis Breakfast. Excelled in enhancing customer satisfaction and operational efficiency through expert complaint handling and workforce utilization. Demonstrated exceptional organizational skills and relationship building, boosting customer retention and team performance. Achieved significant service quality improvements without exceeding a 55-word limit.
Overview
7
7
years of professional experience
Work History
Waitress Supervisor
Atlantis Breakfast
01.2018 - Current
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Supervised food presentation and plating to enhance visual appeal.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Operations Management Specialist
United Parcel Service, UPS
07.2022 - 11.2023
- Managed cross-functional teams to ensure seamless communication and collaboration among departments for smooth project execution.
- Optimized workforce utilization by developing efficient staffing models based on workload analysis and capacity planning techniques.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Developed and implemented recommendations for service improvement.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Bachelor Of Science - Computer Science
Coastal Carolina University
Conway, SCBachelor Of Arts - Criminology And Criminal Justice
University of South Carolina - Columbia
Columbia, SC05.2021
Skills
- Task Delegation
- Complaint Handling
- Order Accuracy
- Sales Promotion
- Customer Service
- Relationship Building
- Food and Beverage Service
- Food Safety
- Staff Management
- Greeting and Seating Guests
- Worker Training
- Work Schedule Creation
- Critical Thinking
- Cash Handling
- Safety Training
- Team Collaboration
- Timesheet Organization
- Microsoft Excel
- Point of Sale POS Software
- Operational Reporting
- Data Entry Software
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Attention to Detail
- Reliability
- Excellent Communication
- Organizational Skills
Timeline
Operations Management Specialist
United Parcel Service, UPS
07.2022 - 11.2023
Waitress Supervisor
Atlantis Breakfast
01.2018 - Current
Bachelor Of Science - Computer Science
Coastal Carolina University
Bachelor Of Arts - Criminology And Criminal Justice
University of South Carolina - Columbia
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