Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paige Badilla

Tucson,AZ

Summary

Dedicated 911 Dispatcher offering 2.5 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in crisis intervention and department protocols.

Overview

6
6
years of professional experience

Work History

911 Dispatcher

Pima County Sheriff's Department
02.2021 - Current
  • Received public emergency & non-emergency calls and administrative lines supervised response prioritization in order to effectively dispatch official units such as police while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as ATL requests.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.`
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Answered calls from automatic routing system and took basic information from callers.
  • Read system maps and caller information, and documented details in system.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Routed calls to police, fire and ambulance service to meet individual call needs.

Health Assistant

Tucson Unified School District
01.2018 - 02.2021
  • Assists the school nurse in maintaining a comprehensive school health program
  • Cares for the health needs of students at a TUSD school under the direct/indirect supervision of the school nurse
  • Performs the essential duties and functions of a health assistant: attending to urgent medical need, personal and hygiene needs, maintaining medical records and health folders, administering prescribed medications according to instructions, and routine clerical duties

Education

High School Diploma -

Tucson High Magnet School
Tucson, AZ
05.2014

Skills

  • Emergency Call Routing
  • Multitasking
  • Efficient Service
  • Data Entry
  • Special Requests
  • Conflict Resolution
  • Computer-Aided Dispatching
  • Prioritizing Effectively
  • Map Reading Skills
  • Police Department Procedures
  • Crisis Management
  • Client Rapport-Building
  • Customer Needs Assessments
  • Verbal and Written Communication
  • Teletype Networks
  • Document Calls

Timeline

911 Dispatcher

Pima County Sheriff's Department
02.2021 - Current

Health Assistant

Tucson Unified School District
01.2018 - 02.2021

High School Diploma -

Tucson High Magnet School

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Paige Badilla