Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Paige Blum

North Sioux City,SD

Summary

Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

Overview

13
13
years of professional experience

Work History

Office Assistant

Nebraska Auto Recovery
Sioux City, IA
08.2021 - Current
  • Handled interactions related to customer vehicle recovery
  • Arranged debtor pickups for vehicles and property
  • Handled paperwork efficiently
  • Coordinated logistics operations
  • Managed open order logistics for tow teams
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.

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  • Maintained an organized filing system of paper documents and electronic files.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Answered and directed phone calls to appropriate staff members.

Experience Specialist

UnityPoint Health
Sioux City, IA
11.2020 - Current
  • Managed telephonic communication effectively
  • Greet incoming patients, verifying appointment details
  • I worked at the Pulmonology Clinic for a year and a half and stayed PRN at Urgent Care
  • Handle incoming patient referrals
  • Coordinate patient appointment scheduling
  • Scanning into charts and faxing orders
  • Entered patients' insurance information into charts
  • Monitored work queue efficiency for timely patient billing
  • Coordinated VA approval processes
  • Accomplishments: I was employee of the month in June, as well as helped with making our patient experience scores go up!
  • Handle incoming patient referrals, enhanced patient experience scores significantly.
  • Enhanced patient experience scores significantly.
  • Designed as Patient Experience Champion.

Sales and Customer Service

Boutique 20
Sioux City, lowa
06.2019 - 01.2021
  • Assist customers upon their arrival at the store
  • Handle web content management
  • Managed incoming phone communications
  • Processed online transactions efficiently
  • Ensure tidy and well-organized environment
  • Market company's brand via social media platforms
  • Calculate and verify daily earnings
  • Oversaw client portfolios
  • Assisted with day-to-day operations and handled business management, staffing sales and customer service.

Customer Service Representative

Mass Markets-Call center
Dakota Dunes, South Dakota
12.2016 - 05.2019
  • Spectrum, GE appliances, Multiple Other accounts
  • Maximized sales by engaging with existing customers
  • Provided recommendations to enhance customer satisfaction with GE products
  • Handled inbound calls
  • Support consumers in managing appointment rescheduling and scheduling
  • Ensure delivery date confirmation
  • Managed replacement orders
  • Adjusted delivery schedules
  • Guide customers to appropriate departments when unable to provide direct assistance

Bartender

Iron Mike's Bar & Grill
Mapleton, Iowa
07.2016 - 12.2016
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Processed payments accurately and efficiently with POS system.
  • Stocked ice bins and coolers as needed throughout shift.
  • Cleansed glasses with sanitizing solution after each use.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.

Customer Service Representative

A Country Rose
Denison, Iowa
04.2012 - 07.2016
  • Crafted floral displays
  • Delivered customized advice for particular situations
  • Delivered packages to specified homes
  • Handled calls efficiently and ensured accurate order taking
  • Maintaining consistent orderliness
  • Managed office tasks efficiently
  • Assisted customers with online flower orders
  • Assisted customers upon entry
  • Maintained cleanliness of assigned areas

Education

Western Lowa Tech Community College
Sioux City, Iowa
08-2019

High School Diploma -

Denison High School
Denison, IA
05.2014

Skills

  • Data Entry
  • Business Administration
  • Calendar Management
  • Scheduling
  • File Maintenance
  • Mail handling
  • Customer Service
  • Call handling
  • Clerical Support
  • Social Media and Promotions
  • Resourceful
  • Document Management
  • Prioritizing Work
  • Multi-line phone proficiency
  • Compensation and benefits
  • Bank Deposit Reconciliation
  • Verbal Communication
  • Insurance eligibility verifications
  • Organizing and Categorizing
  • Medical Records Management
  • 40-60 wpm Typing Speed
  • Appointment Scheduling
  • Relationship Building
  • Medical Terminology
  • Scheduling appointments
  • Delivery Scheduling

References

References Calena Cummins Co worker at SunnyBrook Urgent care 712-898-5740 Dina Ladeas- Co worker at SunnyBrook Urgent care (712) 490-3086 Mekayla Keenan-Co Worker at Nebraska Auto Recovery (402) 987-8983

Timeline

Office Assistant

Nebraska Auto Recovery
08.2021 - Current

Experience Specialist

UnityPoint Health
11.2020 - Current

Sales and Customer Service

Boutique 20
06.2019 - 01.2021

Customer Service Representative

Mass Markets-Call center
12.2016 - 05.2019

Bartender

Iron Mike's Bar & Grill
07.2016 - 12.2016

Customer Service Representative

A Country Rose
04.2012 - 07.2016

Western Lowa Tech Community College

High School Diploma -

Denison High School
Paige Blum