Paige Carter
Webster,Texas
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Kelsey-Seybold
Pearland, TX
12.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Technician
Kroger
Houston
10.2018 - 12.2022
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Contributed to reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Pharmacy techniçian
Walgreens
Houston
10.2018 - 12.2022
- Assist the pharmacist With running the pharmacy flow.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Resolved third-party billing, computer system and customer service issues.
Pharmacy Technician
Kroger Stores
League City
10.2016 - 09.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
Kroger Cashier
Kroger Stores
Pearland
10.2015 - 10.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Retail Sales Associate/Customer Service
Macy's
Friendswood
03.2013 - 10.2014
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
San Jacinto College District
Pasadena, TXSkills
- Prior Authorization
- Cash Handling
- Typing
- Microsoft Office
- Problem-solving skills
- Team Collaboration
- Workflow Optimization
- Insurance Billing
Certification
- Certified Pharmacy Technician (CPhT)
- National Pharmacy Technician Certification (PTCB)
- Driver's license
Assessments
Customer Focus & Orientation, Highly Proficient, 08/01/19, https://share.indeedassessments.com/share_assignment/tgtawcfvzcshib4n
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Pharmacy Technician
Kelsey-Seybold
12.2022 - Current
Pharmacy Technician
Kroger
10.2018 - 12.2022
Pharmacy techniçian
Walgreens
10.2018 - 12.2022
Pharmacy Technician
Kroger Stores
10.2016 - 09.2018
Kroger Cashier
Kroger Stores
10.2015 - 10.2016
Retail Sales Associate/Customer Service
Macy's
03.2013 - 10.2014
San Jacinto College District