Detail oriented professional skilled in office administration and client communication. Proven ability to enhance client satisfaction, manage appointments, and maintain organized records.
Overview
5
5
years of professional experience
Work History
Receptionist
Village Skin Sanctuary
Audubon, PA
09.2023 - 04.2026
Managed front desk operations by scheduling client appointments and working the cash register.
Facilitated communication between clients and aestheticians.
Communicated with customers by answering phone calls and emails in a timely manner.
Greeted incoming visitors and customers professionally and provided friendly and knowledgeable assistance.
Organized, maintained and updated patient records using computer databases.
Assisted in inventory management, ensuring availability of products and displaying them within the spa.
Developed positive relationships with clients, contributing to high satisfaction rates.
Maintained a clean and well-organized reception area with updated materials, contributing to a welcoming environment for clients.
Shift Leader
Menchie's Frozen Yogurt
East Norriton, PA
05.2021 - 10.2022
Supervised daily operations to ensure quality products and service.
Trained and mentored new staff on customer service best practices and operational procedures.
Assigning daily tasks and responsibilities to team members throughout the shift, along with creating shift reports for management.
Assisted in maintaining cleanliness and compliance with health standards throughout the store.
Completed cash and credit card transactions accurately using computer systems.
Oversaw daily cash handling procedures, maintaining accurate records and balancing cash drawers at the end of the night.
Provided prompt and courteous service, addressing customer concerns immediately.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Coordinated with vendors to ensure timely delivery of products