Paige Dempsey
Summary
Organized Front Office Medical Receptionist pursuing training as a Phlebotomy Technician. True team player experienced in patient relations and is highly knowledgeable about healthcare processes and requirements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Office Receptionist
Genesis Health System
09.2023 - Current
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
Assistant Manager/IST/Bartender/Server
Granite City Food & Brewery
10.2021 - 11.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
CNA
Nexstaff
10.2019 - 02.2021
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Restaurant Server/Bartender
Chili's Bar And Grill - Brinker International
06.2017 - 10.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Certificate - Phlebotomy Technician
Midwest Technical Institute
Moline, IL08.2024
Certificate - Certified Nursing Assistant
Scott Community College
Davenport, IA2019
GED -
Scott Community College
Davenport, IA2015
Skills
- Insurance Verification
- Healthcare experience
- Patient confidentiality
- Customer service background
- Understanding of medical terminology
- Compassionate communication
- Geriatric Care
- Task Prioritization
Certification
- BLS - Basic Life Support
- CNA - Certified Nursing Assistant
- First Aid/CPR Certified
Timeline
Medical Office Receptionist
Genesis Health System
09.2023 - Current
Assistant Manager/IST/Bartender/Server
Granite City Food & Brewery
10.2021 - 11.2023
CNA
Nexstaff
10.2019 - 02.2021
Restaurant Server/Bartender
Chili's Bar And Grill - Brinker International
06.2017 - 10.2021
Certificate - Phlebotomy Technician
Midwest Technical Institute
Certificate - Certified Nursing Assistant
Scott Community College
GED -
Scott Community College
- BLS - Basic Life Support
- CNA - Certified Nursing Assistant
- First Aid/CPR Certified
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