Paige Dowell
364 Bryce Way,KY
Summary
Accomplished Salon Manager with a proven track record at Splash and Dash, enhancing customer loyalty through exceptional service and staff development. Expert in salon safety, client relations, and boosting sales. Demonstrates strong decision-making and problem-solving skills, ensuring a welcoming environment for both clients and staff.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Salon Manager
Splash and Dash
02.2023 - Current
- Oversaw salon employee performance, facility cleanliness, and sales.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Maintained general appointment calendar and set shift schedules.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
Dog Groomer
Pet Co
05.2017 - 02.2023
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Team Lead
MEGA Seating
05.2013 - 12.2016
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
No Degree - Undecided
Western Kentucky University
Bowling Green, KYHigh School Diploma -
Bullitt Central High School
Shepherdsville, KY05-2012
Skills
- Customer Service
- Salon safety and security
- Decision-making skills
- Problem-solving skills
- Client satisfaction
- Training staff
- Scheduling
- Client Relations
- Employee Relations
- Task Delegation
- Salon retail sales
- Time Management
Certification
- Pet stylist Certification
- Flight Attendant Certification
Timeline
Salon Manager
Splash and Dash
02.2023 - Current
Dog Groomer
Pet Co
05.2017 - 02.2023
Team Lead
MEGA Seating
05.2013 - 12.2016
No Degree - Undecided
Western Kentucky University
High School Diploma -
Bullitt Central High School
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