Summary
Overview
Work History
Education
Skills
Timeline
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Paige E. Ulland

Summary

Motivated server with 15 years experience in the restaurant industry. Communication and sales; ability to express product knowledge to customers attractively. Ensuring all orders are served timely and accurately. Committed to delivering an outstanding dining experience to each and every customer. Genuine love for food and people.

Overview

3
3
years of professional experience

Work History

Server/Cidertender

Big Mountain Ciderworks
09.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Answered customers' questions, recommended items, and recorded order information.

Server

The Mercantile/KM Bar
07.2021 - 07.2023
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Teller

Glacier Bank Inc.
11.2020 - 07.2021
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Referred customers to other banking departments for specialized services.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.

Education

Bachelor of Arts - Painting

Montana State University - Bozeman
Bozeman, MT
05.2005

Skills

  • Food Preparation and Safety
  • Special Dietary Requirements
  • Dish Preparation
  • Food and Beverage Pairings
  • Menu Memorization
  • Wine Service
  • Food Sales and Promotion
  • Order Accuracy
  • Dining Room Cleaning and Upkeep
  • Bus Tables
  • Suggestive Selling
  • Cash Handling
  • Dining Customer Service
  • Pos Operation
  • Wine and Liquor Service
  • Cool Under Pressure
  • Guest Satisfaction
  • Course Suggestions
  • Daily Specials Memorization
  • Anticipating Guest Needs

Timeline

Server/Cidertender

Big Mountain Ciderworks
09.2023 - Current

Server

The Mercantile/KM Bar
07.2021 - 07.2023

Teller

Glacier Bank Inc.
11.2020 - 07.2021

Bachelor of Arts - Painting

Montana State University - Bozeman

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Paige E. Ulland